Document Submissions Associate

Position Overview

Clipboard Health is seeking a detail-focused and process-oriented Document Submissions Associate to join our core operations team. This role is crucial for ensuring a seamless onboarding experience for healthcare professionals by meticulously reviewing and validating their submitted documents. As a key member of the Document Associate team, your work directly impacts the quality, speed, and safety of our onboarding process, enabling professionals to start working quickly and allowing facilities to hire without delay.

About Clipboard Health

Clipboard Health is a fast-growing Series C marketplace dedicated to lifting people up the socioeconomic ladder by empowering healthcare professionals to turn extra time and ambition into career growth and financial opportunity. Our app-based marketplace connects healthcare facilities with healthcare professionals, facilitating on-demand shift bookings and talent access. We are a YC Top Company with a global, remote team of over 600 people, profitable since 2022, and filling millions of shifts annually. We are expanding into new verticals and are looking for talented individuals to help us continue our growth and serve more professionals and workplaces.

Learn more about us on our website: Clipboard Health Website

Key Responsibilities

• Document Review and Validation: Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines.
• Queue Management: Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts, acting on real-time prioritization.
• Task Execution: Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects.
• Process Improvement: Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency.
• Cross-functional Collaboration: Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows. Communicate clearly via Slack and other internal tools.
• Knowledge Management: Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making.
• Performance Metrics: Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals.

What We're Looking For

• Experience: Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service.
• Healthcare Documentation Familiarity: Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records).
• Attention to Detail: A sharp eye for detail—you catch inconsistencies others might overlook.
• Decision Making: Confidence in making timely decisions, even in gray areas.
• Communication Skills: Strong written communication skills and the ability to simplify complex topics.
• Organization & Dependability: Highly organized and dependable, with a strong sense of ownership and urgency.
• Remote Work Experience: Demonstrated success in fast-paced, fully remote work environments.
• Tool Proficiency: Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms.
• Collaboration: Ability to work independently while effectively collaborating with other teams.
• QA Experience (Plus): Experience with Quality Assurance (QA) work is a plus.

Technical & Workspace Requirements

• Location: Residing in the Asia-Pacific region.
• Internet: Wired internet connection with a minimum of 15 Mbps download speed.
• System Specifications:
  • CPU: Intel i5 (8th gen+) / AMD Ryzen 5 (2000 series+) / Apple M1 or newer
  • RAM: 12 GB (16 GB recommended)
• Workspace: Quiet, professional home workspace.
• Equipment: Noise-canceling headset and a stable internet/power backup setup.

Employment Type:

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