Job Description: Credentialing Associate

About SonderMind

At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach.

Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

As a Credentialing Associate, you will play a vital role in helping mental health providers get credentialed with insurance payors—especially Medicare and commercial plans—so they can begin delivering care quickly and effectively. You’ll serve as a key point of contact for both providers and payors, managing application workflows, conducting primary source verification, and ensuring accurate provider information in internal and external systems like CAQH.

This role is ideal for someone with strong attention to detail, experience in healthcare credentialing, and a service mindset rooted in operational excellence.

What You'll Do

• Act as the credentialing point of contact for assigned providers and insurance payors, including Medicare, Medicare Advantage, and commercial plans.
• Prepare, submit, and track credentialing applications using systems such as PECOS, ensuring accuracy and compliance.
• Perform primary source verification for licenses, certifications, and other required credentials.
• Assist providers with their CAQH profiles to ensure all required information is present for their credentialing application.
• Collaborate cross-functionally to resolve provider or payor issues and remove barriers to credentialing.
• Maintain up-to-date records for provider demographics, licensure, and payor participation status.
• Communicate clearly with providers and partners via phone, email, and text throughout the credentialing process.
• Partner with external payors to proactively address delays or missing information.

What Does Success Look Like?

• Week 1: Gain a working knowledge of our credentialing process, key payor relationships, and tools like CAQH and PECOS.
• Month 1: Submit applications and handle assigned payors and providers with increasing independence. Process provider files on your own with little oversight.
• Month 2: Meet all turnaround time and accuracy goals for credentialing tasks.

Who You Are

• Exceptionally detail-oriented with a structured and organized approach to work.
• Strong written and verbal communicator with a service-first attitude.
• Motivated to learn and adapt in a fast-paced environment.
• Comfortable working across multiple systems and communication platforms.
• Highly accountable and results-driven with a commitment to continuous improvement.

Preferred Experience:

• Credentialing for Medicare providers, including use of PECOS.
• Hands-on experience with primary source verification.

Our Benefits

The hourly rate for this role is $21-$23.

As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.

Our benefits include:

• A generous PTO policy with a minimum of three weeks off per year.
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate).
• Competitive Medical, Dental, and Vision coverage with plans.