Cision

Onboarding and Implementation Consultant - GERMAN speaking

United Kingdom

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Media, Public Relations, Marketing TechnologyIndustries

Onboarding & Implementation Consultant

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]


Position Overview

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

The Onboarding & Implementation Consultant in the EMEIA Customer Experience organisation will be responsible for the efficient and successful onboarding and training of all relevant customers across all our platforms and markets (with focus on the UK segment) in alignment with the customers’ needs, achieving customer satisfaction ensuring optimal time to value. The Onboarding & Implementation Consultant will be responsible for the creation and delivery of training, education, and knowledge content working closely with the rest of the Customer Experience team to deliver a world class experience for every customer at every touchpoint.


Key Responsibilities & Expectations

  • Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training.
  • Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement.
  • Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction.
  • Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables.
  • Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers.
  • Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform.
  • Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience.
  • Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success.

What We Are Looking For

  • Undergraduate degree is preferred.
  • Excellent German and English language skills, written and verbal.
  • Working knowledge of MS Office Suite including Word, Excel, PowerPoint is required.
  • Proven experience in a customer-facing role demonstrating ability to manage multiple projects to a deadline.
  • Ability to collaborate with internal partners whilst coordinating key customer deliverables ensuring world class customer experience.
  • Understands how to demonstrate the use & adoption of Cision software and services to achieve customer's outcomes and goals.
  • Advanced listening and verbal communication skills to understand customer's needs, and ability to respond clearly and concisely both verbally & written.
  • Experience working within global newswire or media distribution organization is favorable.
  • Experience working within customer/public relations or communication is favorable.
  • Experience with Salesforce and/or Customer Success software is desired.

What You Will Get

  • Cision Group Personal Pension Scheme
  • Life Assurance
  • Healthcare Cash Plan
  • Dental Insurance

Company Information

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Skills

Onboarding
Implementation
Customer Training
Platform Training
Customer Success Planning
Customer Discovery
Platform Configuration
Keyword Research
German Language

Cision

Media distribution and public relations software

About Cision

Cision provides media distribution and public relations software to a variety of clients, including businesses, PR agencies, and media professionals. Its platform allows users to share their stories widely, target specific audiences, and engage effectively with them. Cision is recognized by journalists, influencers, and media outlets around the world, making it a preferred choice for communication needs. The company operates on a subscription-based revenue model, offering different packages to suit various client requirements. Additionally, Cision conducts research, such as the annual State of the Media Report, to deliver valuable insights to its users. It operates in the fields of public relations, media monitoring, and communication analytics, serving both large enterprises and small businesses.

Chicago, IllinoisHeadquarters
1866Year Founded
$15.9MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees

Risks

Integration challenges may arise from the acquisition of Factmata.
Increasing competition in the PR software market pressures Cision to innovate.
Subscription-based revenue model exposes Cision to financial risks during economic downturns.

Differentiation

Cision's acquisition of Factmata enhances its capabilities in combating fake news.
New analytics dashboards improve PR professionals' ability to demonstrate earned media impact.
Cision's global reach and diverse client base strengthen its market position.

Upsides

AI-driven narrative monitoring tools enhance Cision's media monitoring capabilities.
Intuitive data presentation tools differentiate Cision in a competitive PR software market.
Growing importance of influencer outreach presents expansion opportunities for Cision.

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