Office Operations Specialist at Accenture

Newcastle upon Tyne, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, ConsultingIndustries

Requirements

Ability to work on-site 5 days a week in Newcastle Upon Tyne
Experience or ability to work with a large degree of autonomy
Skills in monitoring and improving operational consistency, service levels, budget management, and customer satisfaction
Capability to provide solutions to challenges in a fast-paced, high-volume environment
Experience supporting operations including cleaning, security, catering, mechanical and electrical, and mailroom services
Ability to work effectively with numerous internal and external stakeholders

Responsibilities

Build effective relationships with customers, acting as a key point of contact, actively seeking out and responding to feedback to deliver high customer service
Work with customer representatives to capture requirements and develop knowledge of client requirements and desired service levels
Deliver projects as directed by the Office Operations Associate Manager within agreed timescales and budget to meet location objectives
Liaise with 3rd party suppliers and contractors to ensure provision of effective services, including security, catering, cleaning, customer services, M&E, and other support services
Complete all location audits as required by location and in conjunction with suppliers to meet SLAs
Liaise with landlord/landlord representatives and Real Estate Management team to resolve building/lease related issues and requirements
Provide effective management of direct reports through regular one-to-one reviews, communicating effectively to ensure optimum performance and morale
Act as HSESC to ensure compliance of health and safety within the location(s), carrying out accident investigations and reporting as required, managing incidents and risks to resolution
Establish detailed budget requirements and reforecast regularly to reflect changing needs
Manage budget setting and monitoring

Skills

Office Operations

Operations Coordination

Budget Management

Customer Satisfaction

Service Level Management

Operating Model Improvement

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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