Office Manager at Upgrade

Wilmington, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

2+ years experience in administration
Bachelor's degree preferred
Excellent communication skills
Strong sense of urgency and excellent follow-through skills
Proactive, driven, and able to work in a fast-paced environment
Positive attitude and sense of humor

Responsibilities

Creating, managing, and maintaining office procedures in compliance with company policies
Interfacing with the property manager for all office maintenance, deliveries, and other requirements
Assisting high-level management with calendar management, appointments, travel arrangements, organization, and other support
Researching, reviewing, and executing office and team events such as happy hours, holiday and summer parties, team events, and breakfast/coffee hours
Maintaining the breakroom and kitchen areas, including sourcing and stocking snacks and beverages for the team
Overseeing processes and execution to enhance the overall appearance of the office and guest experience
Identifying, researching, onboarding, and managing office vendors and their budgets (e.g., plants, swag, supplies, snacks, and beverages)
Maintaining the access control system
Assisting with training and onboarding new employees
Providing coverage for mailings and other ad-hoc administrative support as needed
Managing the front desk and greeting all visitors
Assist with management of other sites within Upgrade or other teams within Upgrade

Skills

Key technologies and capabilities for this role

Office ManagementEvent PlanningCalendar ManagementTravel ArrangementsAdministrative SupportVendor CoordinationInventory ManagementCompliance Procedures

Questions & Answers

Common questions about this position

What is the location for this Office Manager role?

The role is based in the growing office in Wilmington, DE, and is a full-time position.

What benefits does Upgrade offer?

Upgrade offers competitive salary, 100% paid coverage of medical, dental and vision insurance, PTO, and opportunities for professional growth.

What experience and skills are required for the Office Manager position?

Candidates need 2+ years of experience in administration, a Bachelor's degree preferred, excellent communication skills, strong sense of urgency and follow-through, and the ability to work proactively in a fast-paced environment with a positive attitude and sense of humor.

What is the company culture like at Upgrade?

Upgrade has a collaborative and inclusive culture, recognized as one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In and others, and features a fast-paced startup environment.

What makes a strong candidate for this Office Manager role?

A strong candidate will have 2+ years in administration, excellent communication and follow-through skills, a proactive and driven mindset suited to a fast-paced startup, and a positive attitude.

Upgrade

Provides loans, credit cards, and rewards

About Upgrade

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers looking for flexible credit solutions. The company's goal is to promote responsible financial behavior and long-term financial health through accessible credit options.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$532.1MTotal Funding

SERIES_FCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Parental Leave

Health & wellness initiatives

Risks

Expansion into auto loans increases exposure to credit risk.

Crowded BNPL market may pressure margins for Uplift acquisition.

Investment in new office space may strain resources if growth falters.

Differentiation

Upgrade offers a unique blend of credit and banking products.

The Secured OneCard targets consumers with little or no credit history.

Partnership with FairPlay enhances fairness in lending practices.

Upsides

Expansion into auto loans diversifies Upgrade's product offerings.

Acquisition of Uplift strengthens Upgrade's position in travel financing.

Partnership with Finturf enhances home improvement financing options.

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