Transformation Office Manager
VonageSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
TechnologyIndustries
Requirements
- Excellent communication in English, written and verbal
- Willingness to learn and grow with us
- Strong organizational and planning skills
- True people’s person with a positive, problem-solving attitude and a creative mind
- Previous experience in office and/or event management or similar roles is a plus
Responsibilities
- Work closely with our Global People Ops Team to oversee the functioning of the office and create an exceptional work environment (i.e. keep our kitchens stocked, inventory management, regular maintenance of the office, improvements, etc)
- Liaise with facility management and service providers (i.e. cleaning, security service, etc)
- Be the first point of contact for our people regarding office-related topics and external partners for establishing office procedures
- Be our work environment specialist in the Tallinn office
- Collaborate with our global People Ops team in organizing company-wide events
- Support our employer branding activities (i.e. making stories for Instagram, ordering company merch, our contact for visitors etc)
- Send and/or take care of other ad-hoc events, gifts, and swag
- Coordinating work anniversaries
- Supporting onboarding with several initiatives (i.e. by setting up desks for new hires and office tours on the first day, first-day orientation call etc)
- Make sure Glianeers visit the occupational health doctor and be the first point of contact from Glia’s side for Meliva (former Qvalitas)
- Organize accommodation for Glianeers who visit our Tallinn or Tartu office and/or travel from the EU to Estonia
- Be the main point of contact with any relocation case within the company
Skills
Office Management
Event Planning
Onboarding
Employee Engagement
People Operations
Administrative Support
Culture Building
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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