Offer to Cash Operations Director Saudi Arabia at Medtronic

Riyadh, Riyadh Province, Saudi Arabia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field. An MBA is preferred
Proven experience (10+ years) in operations

Responsibilities

Manage all aspects of the O2C operations, including efficient credit management, liaising with customer care for timely order entry, logistics management for timely deliveries and pod collection, pricing and quotations, consignment management, working closely with the Operations Excellence team for dispute resolution, and data matching and uploading
Lead and oversee daily O2C activities to ensure timely execution and alignment with service level agreements (SLAs)
Monitor invoice status movements to ensure performance meets or exceeds SLA targets
Develop and maintain detailed action plans by functional area, outlining resource needs, transaction volumes, and prioritization logic for both outstanding and incoming transactions
Track team and individual performance against SLA commitments, identifying and addressing gaps proactively
Collaborate with functional and commercial leaders to update risk mitigation plans and escalate unresolved issues as needed. Oversee risk management and crisis response plans
Ensure compliance with local regulations, corporate policies, and industry standards in all operational aspects
Build and maintain strong relationships with key stakeholders, including customers, partners, and regulatory bodies
Ensure the accuracy, timeliness and completeness of documentation provided by internal and external logistics teams related to customer product deliveries
Foster cross-functional collaboration between Commercial, Customer Care, and Logistics teams to drive compliance with delivery standards and support continuous improvement initiatives across the supply chain
Conduct daily and weekly tracking of key performance indicators (KPIs)
Analyze root causes of underperformance and align findings with action plans
Define and implement corrective measures in collaboration with Sales, Customer Service, Business operations, Credit Services and Logistics teams, tailored by assignment and functional area
Escalate unresolved performance gaps or misalignments through the appropriate organizational channels
Prepare and lead weekly operational reviews with key stakeholders, ensuring follow-through on action items and accountability against agreed plans
Consolidate bi-weekly updates on progress, KPIs, and challenges, presenting summary findings and improvement actions
Deliver monthly executive-level reporting for the Steering Committee, including performance metrics, insights, and updates on the improvement roadmap
Drive continuous improvement initiatives to enhance operational efficiencies, risk management, and service quality

Skills

Key technologies and capabilities for this role

O2C ProcessesCredit ManagementOrder EntryLogistics ManagementPricingQuotationsConsignment ManagementDispute ResolutionSLA ManagementProcess Optimization

Questions & Answers

Common questions about this position

What is the location for this Offer to Cash Operations Director role?

The position is based in Saudi Arabia with Medtronic Saudi Arabia.

What are the main responsibilities of this role?

Responsibilities include managing the full O2C cycle such as credit management, order entry, logistics, pricing, dispute resolution, regulatory compliance, stakeholder engagement, and monitoring KPIs against SLAs.

What skills or experience are needed for this position?

The role requires dynamic and experienced leadership in O2C processes, operational effectiveness, financial process optimization, cross-functional collaboration, KPI monitoring, root cause analysis, and regulatory compliance knowledge.

What is the company culture like at Medtronic?

Medtronic emphasizes a life-long career of exploration and innovation, leading with purpose to champion healthcare access and equity, while breaking down barriers to innovation in a connected, compassionate world.

What makes a strong candidate for this director role?

A strong candidate will have proven experience leading O2C operations, driving process improvements, ensuring SLA compliance, managing cross-functional teams, and handling regulatory compliance in a dynamic environment.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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