Occupational Health Customer Services Administrator at Abbott

Abingdon, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Diagnostics, ToxicologyIndustries

Requirements

Education to national standards
Excellent written and oral communication skills
Strong administrative skills with attention to detail and accuracy
IT literate with a good working knowledge of Word, Excel & Outlook
Experience of working for a service provider in a related field is preferable
Ability to prioritise workload to meet deadlines
Be customer and quality focused
Pioneering – Ability to work with your line manager and the wider business to support with Continuous Improvement projects
Achieving – Ensuring that you always work with the objective of meeting all measurable KPIs
Caring – Supporting customers and colleagues to achieve the desired outcomes for our customers
Enduring – Ensuring that current, or changes to any process ensure the long-term success of customer services and retain and grow our customer base

Responsibilities

Clinic Coordination: Set up and manage clinic calendars in our Occupational Health Management System to enable smooth appointment scheduling
Clinician Support: Maintain clinicians’ schedules, including managing annual leave and training time
Supplier Liaison: Collaborate with third-party providers to ensure clinics are fully resourced and run efficiently
Documentation Management: Upload reports and certificates from third-party services, ensuring timely delivery to clients in line with KPIs
System Administration: Perform a variety of administrative tasks within our Occupational Health Management System to keep everything running like clockwork
General Admin Support: Provide day-to-day administrative assistance to support the wider team and business objectives
Team Collaboration: Support with other duties as needed to help the team succeed

Skills

Key technologies and capabilities for this role

Customer ServiceClinic CoordinationCalendar ManagementOccupational Health Management SystemDocument ManagementSupplier LiaisonAdministrative TasksScheduling

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time position.

Is remote work available for this role?

No, the role is based in the Abingdon (Oxfordshire) office.

What skills are required for this position?

Required skills include excellent written and oral communication, strong administrative skills with attention to detail and accuracy, IT literacy with good knowledge of Word, Excel & Outlook, ability to prioritise workload to meet deadlines, and being customer and quality focused.

What is the company culture like for this team?

The team is dynamic within the Occupational Health unit, emphasizing competencies like Pioneering (supporting continuous improvement), Achieving (meeting KPIs), Caring (supporting customers and colleagues), and Enduring.

What makes a strong candidate for this role?

A strong candidate has education to national standards, experience working for a service provider in a related field (preferable), and demonstrates the competencies of Pioneering, Achieving, Caring, and Enduring.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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