North Texas Customer Service Team Member-Addison at Stryker

Addison, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

2+ years of work experience
High School diploma or equivalent
Ability to work flexible hours as needed to support business needs
Preferred: Associate’s Degree
Preferred: Proficiency with computer systems (ERP, Outlook, Access, Excel, Word)
Preferred: Knowledge of medical implant industry and hospital customer base
Travel Percentage: 10%

Responsibilities

Maintain customer accounts by reconciling invoices and applying items to accounts receivable
Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports
Utilize procedures for process improvement; participate in software updates and upgrades
Communicate directly with sales force, internal departments, and clients to resolve issues related to orders, accounts receivable, and returns
Provide phone support for inquiries from sales and healthcare professionals
Respond promptly, accurately, and courteously to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures
Provide feedback and suggestions to improve service levels, internal processes, and customer support methodology
Demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed for high call volume or workload
Support Sales Department by answering questions via phone, email, and fax; research responses with sales
Keep detailed records of customer interactions, inquiries, complaints, and actions taken
Determine charges for services requested; collaborate with Corporate Accounts Receivable for collections and billing
Prepare product or service reports by collecting and analyzing customer information
Coordinate sequence and release of back orders based on stock availability
Maintain customer pricing in ERP system, including entering contracts as required
Implement and support Quality initiatives throughout the branch
Maintain accurate inventory records in ERP system through proper billing and replenishment processes
Manage inventory shelf life and expiry records
Support and participate in branch cycle counting process

Skills

Accounts Receivable

Invoice Reconciliation

Order Entry

ERP System

Customer Service

Process Improvement

Ad Hoc Reporting

Inventory Management

Cycle Counting

Phone Support

Email Support

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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