NonStop Remote Support Specialist at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

5+ years working knowledge on NonStop software (essential)
Excellent verbal and written communication skills
Experience troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Advanced proficiency with case management and monitoring tools
Superior customer service skills
Phone and remote support experience
Ability to solve and document solutions for usage by other technicians and customers
Ability to lead resolution activities with escalated customers
Ability to contribute to technical action plans
Right attitude to embrace changes in technology and work outside comfort zone on all components in the solution stack

Responsibilities

Successfully resolve technical issues for NonStop software from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical and customer-relations questions
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process
Review and may resolve complex business issues
Add case resolution to KMS
Understand and utilize ITIL
Represent the company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc

Skills

NonStop

technical support

troubleshooting

customer relations

team leadership

IT services

hybrid IT

problem resolution

proactive support

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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