NOC Support Administrator

Position Overview

• Location Type: Remote
• Job Type: Full Time
• Salary: Not specified

Pythian is seeking a NOC Support Administrator to join their Global Support practice. The role involves providing comprehensive support for managed database and application infrastructure operations to Pythian's customers within a 24/7 Network Operations Center (NOC) environment.

About Pythian

Pythian is a multinational company founded in 1997, specializing in strategic database and analytics services. They are experts in driving digital transformation and operational excellence, with a strong reputation for solving complex data challenges. Pythian has expanded its competencies to include advanced analytics and empowers organizations to leverage technologies like AI. They have established partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake, assisting mid and large-sized businesses in the digital economy.

Why You?

The ideal candidate is someone who thrives in a dynamic support environment and is eager to contribute to a team dedicated to customer success.

Responsibilities

• Provide Network Operations Center (NOC) support in a 24x7 environment.
• Monitor application performance and system alerts using various monitoring tools.
• Respond to incidents and escalate issues according to established protocols.
• Trigger operational procedures for production incidents.
• Actively participate in customer incidents, providing data, clear communication, and status updates.
• Maintain knowledge of current ITSM Tools, monitoring tools, and operational procedures.
• Coordinate, analyze, design, implement, and administer solutions as per needs.
• Recommend best practices for improvements to current operational processes.
• Configure and maintain servers at the database and infrastructure level.
• Troubleshoot operational problems.
• Administer proactive database and infrastructure daily checks.
• Communicate status and planning activities to customers and team members.
• Participate in the team’s rotational shift pattern and on-call coverage rotation plan.
• Learn different database technologies and provide support.

Requirements

• A minimum of 2 years of experience in a similar role.
• Ability to operate in a 24x7 operational environment, including shifts, weekends, and holidays.
• GCP background experience operating in a Linux environment.
• Familiarity with Windows, Linux, and Network administration concepts.
• Ability to handle stressful situations with a level-headed approach.
• Excellent English communication skills (verbal and written).
• Ability to multitask and react quickly to multiple issues in parallel, following established procedures.
• A curious mindset with the tenacity to fully diagnose problems.
• SQL Server knowledge is an asset.
• Experience working with monitoring tools (e.g., ICINGA, Zabbix, Prometheus, Grafana).
• Shell Scripting/Programming knowledge for system analysis, process improvements, and efficiency gains.
• Relevant courses and certifications (e.g., MCSE, CCNA) are beneficial.

What You Get in Return

• Competitive total rewards and salary package.
• Opportunities for professional development and learning.
• A supportive and innovative work environment.

Application Instructions

Interested candidates are encouraged to reach out and learn more about working at Pythian.

Company Culture

Explore life at Pythian by checking out #pythianlife on LinkedIn and following @loveyourdata on Instagram.