NOC Technician, Public Sector
OpenAISalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
IT Operations, Customer SupportIndustries
Requirements
The ideal candidate should possess prior Operations Support experience, preferably in an e-commerce environment, and a demonstrated understanding of Cloud services and tools, specifically AWS. Strong written communication skills are essential, along with the ability to craft incident notifications for both technical and non-technical audiences and contribute to a team knowledge base with clear troubleshooting articles.
Responsibilities
As a NOC Operator at Getty Images, you will provide 24x7 support for production systems, minimizing customer impact by identifying, resolving, and escalating issues quickly, while also advising, coordinating resources, and providing leadership through strict adherence to the Incident Management process. You will respond to new alerts, triage, resolve, or escalate as needed, interact with various Getty Images teams to troubleshoot issues, coordinate with Facilities, Network, Storage, and Service Desk teams during outages, and play a pivotal role in incident triage to help engineers focus on project work and prevent customer impact.
Skills
Incident Management
Troubleshooting
AWS
Cloud Services
Communication
Written Communication
Alert Triage
Escalation
Knowledge Base
Getty Images
Provides high-quality visual media content
About Getty Images
Getty Images specializes in providing high-quality visual media, including photos, videos, and illustrations. With a library of over 400 million pieces of content created by more than 320,000 contributors, it serves a wide range of clients such as media companies, advertising agencies, and individual content creators. The company operates on a subscription-based model, allowing clients to purchase individual images or subscribe for broader access to its content. Getty Images differentiates itself from competitors through its extensive library and strong licensing agreements, ensuring clients can use its content legally. The goal of Getty Images is to enhance storytelling for its clients by providing compelling and accurate visual content.
Key Metrics
Chicago, IllinoisHeadquarters
1995Year Founded
$729.5MTotal Funding
IPOCompany Stage
Consumer Goods, EntertainmentIndustries
5,001-10,000Employees