NOC Engineer at Xylem

Boise, Idaho, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Water TechnologyIndustries

Requirements

Able and willing to work flexible shifts, including nights/weekends (8:00 PM to 8:00 AM EST, 12-hour overnight shift; alternates between 4 days one week and 3 days the following week)
Four-year college degree in a technical field or equivalent experience
Minimum 2 years of experience in IT support / Desktop Support
Strong operating systems knowledge – Linux/Windows/VMware
Knowledge of networking fundamentals
Strong troubleshooting skills
Experience with ticketing systems (JIRA/Salesforce/Remedy)
History with document collaboration tools (Confluence/Wiki)
Strong verbal/communication skills
Ability to adapt and work in a fast-paced environment
Ability to work collaboratively within a team environment of engineers to meet aggressive goals with high quality standards

Responsibilities

Provide support for hosted customers, public cloud implementations, and build/maintain documentation
Demonstrate good analytical and debugging skills, strong software/OS aptitude, and a meticulous approach to analyzing and resolving technical problems
Maintain technical processes/documentation and automations/scripts
Deliver great customer service
Act as a self-starter capable of taking initiative
Recognize issues that must be quickly escalated
Work cross-functionally with other internal teams
Provide support including proactive monitoring, troubleshooting, system security and optimization, and customer service
Own and manage escalated support cases
Perform root cause analysis to completion and resolution
Log and document all issues in the issue tracking system, updating cases as needed until resolved
Manage case load to meet defined service levels
Provide feedback on how to improve the product
Help improve customer support methods and processes
Participate in Xylem Watermark volunteer activities

Skills

Key technologies and capabilities for this role

LinuxWindowsVMwareNetworkingScriptingAutomationTroubleshootingMonitoringRoot Cause AnalysisDocumentationCustomer Service

Questions & Answers

Common questions about this position

What are the work hours for this NOC Engineer position?

The role involves 12-hour overnight shifts from 8:00 PM to 8:00 AM Eastern Standard Time, with a rotating schedule of 4 days one week and 3 days the next.

What qualifications and experience are required for this role?

Candidates need a four-year college degree in a technical field or equivalent experience, minimum 2 years in IT support/Desktop Support, strong OS knowledge (Linux/Windows/VMware), networking fundamentals, troubleshooting skills, and experience with ticketing systems like JIRA.

Is this a remote position, or is there a location requirement?

This information is not specified in the job description.

What is the salary or compensation for this NOC Engineer role?

This information is not specified in the job description.

What makes a strong candidate for this NOC Engineer position?

Strong candidates have good analytical and debugging skills, strong software/OS aptitude, great customer service skills, the ability to work collaboratively in a fast-paced team environment, and experience with proactive monitoring, troubleshooting, and root cause analysis.

Xylem

Water technology solutions for sustainability

About Xylem

Xylem focuses on developing solutions to tackle global water challenges through smart technology. The company provides a range of products and services aimed at ensuring water security and sustainability. Its offerings include advanced water pumps, treatment systems, and analytical instruments, as well as hydrographic software through its HYPACK brand, which is used by clients worldwide for managing water bodies. Xylem serves various clients, including municipalities, industrial companies, and agricultural businesses, helping them manage water resources efficiently and improve water quality. Unlike many competitors, Xylem combines both hardware and software solutions, allowing for a comprehensive approach to water management. The company's goal is to promote sustainability and address environmental concerns while meeting the increasing demand for eco-friendly water solutions.

Washington, District of ColumbiaHeadquarters

2011Year Founded

$356.2KTotal Funding

IPOCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

10,001+Employees

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

Risks

Emerging startups using AI and IoT may threaten Xylem's market share.

Rising raw material costs could impact Xylem's profit margins.

Global semiconductor shortage may delay Xylem's smart system production.

Differentiation

Xylem offers both hardware and software solutions for comprehensive water management.

The company focuses on sustainable and eco-friendly water technology innovations.

Xylem's HYPACK software is a leader in hydrographic and dredging applications.

Upsides

Xylem's acquisition of Idrica enhances its digital water utility market presence.

Growing interest in atmospheric water harvesting opens new market opportunities for Xylem.

Integration with ElectraMet boosts Xylem's industrial sector position in metals recovery.

Land your dream remote job 3x faster with AI

Try Jobo Free