Network Support Technician (Government) at AT&T

Little Rock, Arkansas, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, Public SectorIndustries

Requirements

Office presence minimum 5 days per week at customer's site in Little Rock, AR (no relocation offered)
Experience providing onsite and remote Tier 2 support for hardware, software, applications, network diagnostics, cloud, and other IT services
Ability to work independently and/or under immediate supervision following instructions and pre-established guidelines, with creativity and latitude
Experience as LAN administrator supporting installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units
Support for network attached devices (computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, sensors)
Support for mobile and wireless devices (smartphones, tablets, hotspots)
Experience testing, applying, and maintaining server configurations and security patches
Ability to maintain and check health of systems and backups, including restore testing
Proficiency monitoring ITSM (ServiceNow) assignment groups, troubleshooting, and updating tickets per documentation templates/guidelines
Ability to provide daily, weekly, and monthly activity reports
Experience with inventory support and input into inventory systems
Experience installing and maintaining video teleconferencing infrastructure
Participation in pre-scheduled after-hours on-call rotation and support for special projects/events
Experience with new equipment deployments and cabling support in data centers, LAN rooms, and remote wiring closets
Ability to analyze functional business requirements and design specifications
Experience contributing to technical discussions, developing/presenting briefing materials
Skills in identifying/fixing problems in existing systems, designing/implementing new systems, enhancing systems, and participating in analysis/design/construction of next-generation IT systems
Understanding of customer needs, commercially available IT products, and creating requirements for architecture/engineering teams using COTS products
Experience in system engineering areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware
Required Clearance: Public Trust

Responsibilities

Provide LAN administrator support with installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units
Provide support for network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors
Provide support for mobile and wireless devices including smartphones, tablets, and hotspots
Assist in testing, applying, and maintaining server configurations and related security patches
Assist in maintaining and checking the health of systems and backups, including restore testing
Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting to resolve tickets
Update tickets following documentation templates and/or guidelines to meet quality requirements
Provide daily, weekly, and monthly activity reports describing activities accomplished
Provide inventory support and input to the provided inventory system
Install and maintain video teleconferencing infrastructure and assist with user requests
Participate in pre-scheduled after-hours support via weekly on-call rotation and/or as team member for special projects/events
Conduct or provide new equipment deployments and/or requested deployment support
Provide cabling support and run cables within data centers, LAN rooms, and remote wiring closets
Analyze functional business requirements and design specifications for functional activities
Contribute to technical discussions and develop/present required briefing materials to meet customer needs
Identify/fix problems within existing systems, design/implement new systems, enhance existing systems, and participate in analysis, design, and construction of next-generation IT systems
Understand customer needs and realities of commercially available IT products to create requirements for implementation by architecture/engineering teams using COTS products

Skills

Key technologies and capabilities for this role

LAN AdministrationNetwork ConfigurationServer MaintenanceNetwork StorageTape BackupHardware SupportSoftware SupportNetwork DiagnosticsCloud ServicesTier 2 Support

Questions & Answers

Common questions about this position

Is this position remote or does it require office presence?

This position requires office presence of a minimum of 5 days per week and is only located at the customer's site in Little Rock, AR. No relocation is offered.

What are the key responsibilities of the Network Support Technician?

The role involves providing Tier 2 onsite and remote support for IT issues including hardware, software, network diagnostics; LAN administration for network devices, servers, and storage; support for printers, mobile devices, VTC infrastructure; ticket management in ServiceNow; inventory support; and participation in on-call rotations.

What is the reporting structure for this role?

The NST reports to an Area Technical Lead and works independently or under immediate supervision in a Service Desk supported Tier II environment.

What does AT&T value in its workforce?

AT&T is dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to shared values, and dedicated to customers’ missions.

What salary or compensation does this position offer?

This information is not specified in the job description.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

Land your dream remote job 3x faster with AI

Try Jobo Free