Network Support Engineer at WeWork

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Real EstateIndustries

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Technology and 6+ years of relevant industry experience or combination of education and/or experience
Proficient in English
CCNP certification
Juniper certified a plus
Ability to manage multiple priorities in an efficient manner, as well as delegate responsibilities and tasks to direct reports and vendors
Availability to work outside prescribed business hours for large-scale or escalated network outages and incidents
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Responsibilities

Handle escalated incident Management in partnership with NOC team
Subject matter expert for wired/wireless issues for the department
Cross-Functional/Regional support to wider business
Focused on maintaining current standards and designing seeking automation solutions for labor intensive tasks
Troubleshoot, remedy and/or escalate network related issues within the defined networking SLA / OLA model and processes
Participate in regular resilience/failover testing
Plan preventive maintenance
Handle Day to Day network operations and effectively respond to escalations, incident tickets, and email requests handled by Network Team
Support large-scale IT service hardware deployments, building and maintenance
Supporting the member solutions team to identify the best deployment options for members with additional requirements
Ability to own the Requisition & PO process for vendors & equipment ordering for both Network related support requests and project (Capex) initiatives
Work in new building opening network configuration
Support Capital Improvements
Assist Member Solutions & Tech Leads to close opportunities by advising potential new members on best in class solutions/alternatives
Participate in a regular on-call rotation
Maximize the network standards for scalability and support
Coordinate/collaborate with vendors for maintenance services on Network and IT server rooms
Review technical documentation of supported environments to ensure that documentation is accurate and up to date
Mentor and provide guidance to other networking team members
Involve in planning, implementing, and supporting network related and non-related projects and collaborate with other departments as needed
Interact with members on calls whenever is needed
Escalation point for the other networking team members in the region

Skills

Key technologies and capabilities for this role

Network EngineeringWired NetworkingWireless NetworkingIncident ManagementTroubleshootingAutomationFailover TestingPreventive MaintenanceSLAOLANOC

Questions & Answers

Common questions about this position

What is the employment type for this Network Support Engineer role?

The position is full-time.

Is this Network Support Engineer position remote or office-based?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this role?

Key responsibilities include handling escalated incident management, troubleshooting network issues within SLA/OLA, participating in on-call rotation, designing automation solutions, and supporting network deployments across global buildings.

What is the team structure like for this position?

The role reports to the network engineering manager and works with the Network Engineering team, partnering with the NOC team, and providing cross-functional support to the wider business.

What makes a strong candidate for this Network Support Engineer role?

A strong candidate is a subject matter expert in wired/wireless networks, skilled in automation, incident management, global network operations, and cross-functional collaboration, with the ability to handle on-call duties and vendor coordination.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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