Network Operations Switch Technician at AT&T

White Plains, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Two (2) years related technical training or equivalent experience
Ability to distinguish between colors and read printed material
Ability to lift/carry 60 pounds
Ability to climb stairs/ladders
Ability to kneel, stoop, crouch or work in other uncomfortable positions
Good hand/eye coordination and ability to work with hand tools
Willingness to work day, evening or night hours, overtime, emergency call-outs, weekends, and holidays
Willingness to assume 24-hour on-call duty when assigned
May require valid state driver’s license, or CDL, whichever is applicable, and satisfactory driving record check
May be required to be away from home location for extended periods of time

Responsibilities

Maintain the integrity of multiple Mobile Switching Centers (MSCs) and the numerous network elements they contain
Perform hardware installations
Perform routine maintenance on Switching complex
Interpret reports
Utilize troubleshooting skills to identify and resolve complex system hardware/software problems
Assist Wireless Technicians and vendors with restoration activities when service impairments occur
Execute engineering work orders
Perform other duties as assigned by management
Wear appropriate safety equipment and follow established safety practices and procedures
Use sophisticated electronic test equipment, measuring devices, meters, and hand tools in analyzing, adjusting, installing, wiring, repairing, maintaining, and testing MSC, wireless site, transmission, and associated equipment
Perform required incidental and preventative maintenance on MSC, wireless site, power equipment, transmission, and associated equipment, and complete necessary logs, reports, and postings
Operate Personal Computer or similar devices to access required systems and equipment
Assist in clearing trouble with other groups and organizations and work with other employees and/or customers in the maintenance and installation of wireless service
Move and/or lift material weighing up to 60 pounds and drive long distances safely to complete job assignments
Work in MSC/RNOC/Wireless site environment, with frequent guidance or assistance
Perform network surveillance and emergency response as necessary
Maintain MSC/RNOC operations with general supervision
Perform and record maintenance procedures for all MSC and cellular system infrastructure
Perform installation and growth procedures as required with general supervision
Assist local telephone vendors for installation, testing, and maintenance of telephone facilities
Respond immediately to actual or potential service interruptions as required
Work with other team members, departments, and vendors as needed to ensure timely and efficient work efforts
May perform switch maintenance and software upgrades
May perform translations, use computer inputs to create, modify, and/or correct database contents (e.g., MSC and associated equipment)

Skills

MSC

Switching

Hardware Installation

Troubleshooting

Electronic Test Equipment

Preventative Maintenance

Wireless Networks

Transmission Equipment

Personal Computer

Safety Procedures

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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