Network Operations Engineer II at Astra

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Expertise in Optical networking
Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment
Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar)
Advanced knowledge of troubleshooting transport/transmission networks and transceivers
Experience capturing and analyzing network traffic for troubleshooting
Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent)
Strong analytical skills, problem-solving mindset, and ability to work autonomously
Excellent communication and documentation skills for incident tracking and resolution
Proven ability to work in a fast-paced, mission-critical environment
Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues
Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience)
3+ years of network operations experience, with a focus on IP and Optical networks
Certifications preferred: OC-A or OC-P (Infinera Optical Communications Associate/Professional), CCNP (Cisco Certified Network Professional)

Responsibilities

Operate and troubleshoot a globally based Optical network
Perform fault isolation and resolution on Layer 0 and 1 network issues
Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared
Manage and escalate critical events, communicating clearly and concisely with stakeholders
Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling
Detect and diagnose various error/failure conditions across an array of network device types
Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams
Serve as the escalation point-of-contact during business hours, handling troubleshooting and process issues
Coordinate with Field Resources to resolve issues that impact network infrastructure
Own incident response processes, including escalations to higher-level support teams when necessary
Rapidly respond to major network incidents, supporting SEV initiation and resolution processes
Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling
Track and document incident resolution steps, maintaining accurate logs in ticketing systems
Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements
Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs
Support network optimization efforts, participating in scaling initiatives
Document and optimize operational processes and procedures, ensuring alignment with best practices
Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements
Ensure accurate inventory and documentation in collaboration with audit and asset management teams
Monitor tickets for adherence to SLAs, ensuring prompt issue resolution

Skills

Optical Networks

IP Networks

Network Troubleshooting

Fault Isolation

Incident Response

Network Monitoring

Patch Panels

Optics

Cabling

Escalation Management

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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