Network Operations Analyst I at Owens & Minor

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

2 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment
CompTIA A+ or Network+ certification, CCNA preferred
University degree in computer science or a technical field preferred
Solid knowledge of infrastructure environments (compute, network, storage, etc.) and how they work
Experience troubleshooting network problems and devices
Experience using monitoring tools such as SolarWinds, database, etc
Knowledge of basic database monitoring (e.g., MSSQL, DB2, Oracle, etc.)
Knowledge of basic Linux, Windows, VMware monitoring
Availability to participate in a 24/7/365 rotational on-call schedule

Responsibilities

Monitor production and non-production systems located at Owens & Minor offices, data centers, distribution centers, and warehouses
Respond to alerts and event-generated incident tickets effectively and efficiently
Create and use Knowledge Base Articles to investigate, diagnose, and resolve incidents
Escalate complex incidents to Networking, Server, and other resources in accordance with established processes and procedures
Review and update status of incidents in ticketing system; create trouble tickets with carriers for circuit issues
Interface with internal IT groups and business units as needed to achieve incident or problem resolution
Support the Major Incident Management process by participating in bridge calls and working sessions to resolve incidents and problems
Serve as mentor for junior NOC analysts to expand their technical skillset
Create documentation based on scenario
Coordinate with different vendors for escalation in timely manner
Provide proactive and reactive support for infrastructure
Monitor and maintain over 2000 servers, 3000 network devices, databases, and backups located in Owens & Minor locations globally
Troubleshoot and resolve routine and complex network, server, database, and OS issues and alerts in a timely and efficient manner while maintaining target system uptimes

Skills

Key technologies and capabilities for this role

SolarWindsnetwork monitoringserver monitoringdatabase monitoringincident responsetroubleshootingticketing systemsCompTIA A+CompTIA Network+CCNA

Questions & Answers

Common questions about this position

What is the salary for the Network Operations Analyst I position?

This information is not specified in the job description.

Is this a remote position, or where is it located?

The position is located at Owens & Minor locations globally.

What skills and experience are required for this role?

Candidates need 2 years of experience in a NOC or Operations Center in a distributed enterprise environment, CompTIA A+ or Network+ certification (CCNA preferred), solid knowledge of infrastructure environments, and experience troubleshooting network problems using tools like SolarWinds.

What is the team structure like for this position?

This role is part of a collective team of engineers who troubleshoot and resolve network, server, database, and OS issues, with responsibilities including mentoring junior NOC analysts.

What makes a strong candidate for the NOC Analyst I role?

A strong candidate has 2+ years in a NOC environment, relevant certifications like CompTIA Network+ or CCNA, experience with monitoring tools and troubleshooting infrastructure, and knowledge of databases and operating systems like Linux, Windows, and VMware.