Network Operations Analyst I at Owens & Minor

Mumbai, Maharashtra, India

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

2 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment
CompTIA A+ or Network+ certification, CCNA preferred
University degree in computer science or a technical field preferred
Solid knowledge of infrastructure environments (compute, network, storage, etc.) and how they work
Experience troubleshooting network problems and devices
Experience using monitoring tools such as SolarWinds, database, etc
Knowledge of basic database monitoring (e.g., MSSQL, DB2, Oracle, etc.)
Knowledge of basic Linux, Windows, VMware monitoring
Availability to participate in a 24/7/365 rotational on-call schedule

Monitor production and non-production systems located at Owens & Minor offices, data centers, distribution centers, and warehouses
Respond to alerts and event-generated incident tickets effectively and efficiently
Create and use Knowledge Base Articles to investigate, diagnose, and resolve incidents
Escalate complex incidents to Networking, Server, and other resources in accordance with established processes and procedures
Review and update status of incidents in ticketing system; create trouble tickets with carriers for circuit issues
Interface with internal IT groups and business units as needed to achieve incident or problem resolution
Support the Major Incident Management process by participating in bridge calls and working sessions to resolve incidents and problems
Serve as mentor for junior NOC analysts to expand their technical skillset
Create documentation based on scenario
Coordinate with different vendors for escalation in timely manner
Provide proactive and reactive support for infrastructure
Monitor and maintain over 2000 servers, 3000 network devices, databases, and backups located in Owens & Minor locations globally
Troubleshoot and resolve routine and complex network, server, database, and OS issues and alerts in a timely and efficient manner while maintaining target system uptimes