NetSuite Support Administrator at Crowdstrike

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Bachelor’s degree in relevant discipline (MIS, IT business/computer science and/or Accounting)
5+ years of Experience on NetSuite application
Experience with Finance processes and NetSuite features including Financials, GL, AR, AP, Advanced Revenue Management (ARM)
Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills

Responsibilities

Provide support for resolution of business service requests and incidents
Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported applications
Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis
Make decisions quickly, often with limited information, based on a solid understanding of finance process policies and best practices
Identify tech support problem areas for improvement and, if warranted, implement corrective actions
Drive the importance of effective customer service ensuring they are the cultural cornerstones of a professional work environment
Support management of key relationships (Sales, Finance, Accounting, IT) to ensure services are aligned and delivered to business requirements
Ensure service levels are met and measure performance against them
Support adoption of best practices through the entire IT Business Applications support process
Maintain knowledge base of supported systems functionality, customization and integration

Skills

NetSuite

Incident Management

Service Request Resolution

Process Improvement

Process Documentation

Finance Processes

ERP Support

Customer Service

IT Service Management

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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