Navy 911 Engineer (Government) at AT&T

Oakton, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Government, Defense, TelecommunicationsIndustries

Requirements

Clearable to Secret clearance
5+ years in deploying/supporting 911 emergency services
Familiarity with NENA 911 standards
Bachelor's Degree with 8+ years as a telecommunications engineer, or 12+ years as a telecommunications engineer
Self-motivated
Capable of working independently as well as in a team
Strong technical background
Effective written and oral communication skills with precise data
Willingness to travel and be on-call
Ability to establish and maintain professional relationships
Knowledge of computer systems and software
Eligibility for certification on the equipment serviced by AT&T
Highly Desired: ENP Certification or meet the professional qualification to sit for ENP exam

Responsibilities

Provide subject matter expertise and oversight for the installation and maintenance of Navy 911 systems
Perform and supervise general maintenance of 911 equipment and circuits
Provide Subject Matter Expertise to the Navy 911 Service Manager for any system emergencies
Conduct network infrastructure site surveys and develop corresponding diagrams, rack elevation drawings, and other technical artifacts
Manage all installation and maintenance activities for the Navy 911 network
Provide Subject Matter Expertise to the Service Manager to meet contract response times when issues occur
Supervise the investigation of any problems involving customers, telephone companies, PSAPs, ALI database providers, and other entities
Collaborate with the AT&T Navy 911 Program Prime Contractor to determine solutions and develop implementation plans to correct issues and meet customer expectations
Supervise follow-up quality control testing with all concerned parties to ensure successful resolution after implementing solutions
Assist the Service Manager with trouble reports
Work closely with AT&T Public Safety and the Navy 911 RMS Prime Contractor to facilitate system upgrades for various CPE (Customer Premise Equipment), GIS Database, and VoIP systems, including all AT&T-owned software and hardware
Plans, designs, and evaluates new and existing computer network systems and services, including local area networks, wide area networks, intranets, and the Internet, providing analytical, technical, and administrative support
Plans, oversees, develops, and implements network policies and procedures and ensures network integrity as maintenance and modification projects to existing applications are undertaken
Performs related duties as required

Skills

Network Design

LAN

WAN

Intranet

Network Maintenance

Site Surveys

Rack Elevation Drawings

911 Systems

Circuit Maintenance

Emergency Systems

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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