National Account Manager at Sysco

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, Healthcare, SalesIndustries

Requirements

Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree
5+ years of experience
Expertise in customer service management and ability to partner effectively across functional teams
Strong organizational and project management skills, including the ability to manage multiple customers simultaneously
Ability to thrive in a fast-paced and changing work environment
Expert proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to quickly learn and utilize existing and new Sysco technologies
Demonstrated experience with and working knowledge of Sysco customers (preferred)
Excellent communication (written and verbal) and interpersonal skills
Ability to travel by car (0-50% travel)
Ability to sit, stand, and walk for extended periods
Ability to use a computer and communicate effectively

Responsibilities

Works in collaboration with the VP National Accounts (VP NA), Directors, National Accounts and Merchandising to identify new penetration opportunities and capture lost sales opportunities. Focuses on profitability and strategic case growth
Liaises with vendors to maintain strong working relationships, and works through contracts, fill rates, and product options. Coordinates culinary product presentations for customers
Coordinates the setup of new items/vendors, obtain logistical quotes, and communicates customer-directed initiatives (organizing new menu items) and promotions
Manages inventory level for (focus on proprietary items) by reviewing and addressing slow-moving/obsolete/expiring stock keeping units (SKUs) and communicates with planners about limited-time-offer items and changes in sales patterns
Collaborates with pricing team and implements contract pricing, pricing catalogues, rebates, and premium allowances
Reviews and rectifies bill-back and contract pricing challenges. Maintains customer pricing catalogues. Works closely with the national pricing team to ensure proper pricing is implemented. Investigates and corrects any pricing questions
Coordinates with BT team and Analysts on all data reporting required by the client (e.g. Velocities, Vendor Short, Sub Report)
Builds and maintains positive relationships with major healthcare chains and hospital groups
Manages and maintains Customer Service handbooks
Attends customer and industry events as needed
Collaboratively support the preparation and participate in requests for information/request for proposals
Supports the preparation and participates in contract renewals and negotiations
Supports the preparation and delivery of customer Business Reviews focused on identifying opportunities and building alignment with the customers’ goals and key performance indicator (KPI) metrics
Participates in onboarding and offboarding of new concepts as well as franchise locations
Reviews Short Reports for Franchisees/Inbound Short Reports
Reviews customer allocation requests
Communicates contracted proprietary cost updates
Supports Credit team in ensuring the client’s accounts are in terms with Sysco on a corporate and site level
Participates in promotion planning as the liaison for the customer and the appropriate internal stakeholders
Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met

Skills

Account Management

Customer Relationship Management

Sales Strategy

Vendor Management

Contract Negotiation

Pricing Management

Inventory Management

Data Reporting

Product Delivery Coordination

Promotions Management

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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