Multinational Manager, Puerto Rico and Caribbean at AIG

San Juan, Puerto Rico, Puerto Rico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Bachelor's Degree in Business Administration or related field
Experience in the insurance industry
Knowledge of commercial insurance distribution and different distribution methods
Proven relationship management skills and a track record of achieving exceptional sales results
Proven ability in developing and executing sales and distribution plans
Strong commercial skills in analyzing, planning, strategy, key relationships, and performance management
Awareness of legal and compliance issues
Bilingual (English and Spanish)

Responsibilities

Manage all aspects of Producing/Issuing Office service delivery for multinational accounts in Puerto Rico and Caribbean countries
Manage Omega End to End Process for all Puerto Rico & Caribbean accounts as Producing Office and Issuing Office
Lead and manage the NAC Accounts (Captive and Non-Captive Insureds) portfolio as Producing and Issuing Office
Assist underwriters by providing technical support / program design on multinational programs
Work closely with Multinational Network stakeholders to validate new developments in their territories that could impact MN Programs
Ensure delivery of the highest quality of service to both brokers and clients on the portfolio of accounts
Supervise and perform work to ensure incoming requests and creation of Programs are processed within service levels and in adherence to guidelines
Be responsible for the deployment of country, regional and global multinational initiatives
Monitor production and ensure requests are processed within service level agreements
Be responsible for process and workflow management that meet standards in terms of timeliness, customer service, compliance, and quality
Ensure effective utilization of resources
Be responsible for staffing, expenses, and quality and production goals for the unit
Review, evaluate and process requests in accordance with standard Service Level Agreements (SLAs)
Respond to client, broker and Requesting/Producing Office queries on territorial regulations and program structure
Ensure compliance with internal and external guidelines
Prepare quotation slip/draft policy according to global program
Prepare booking sheets, policy issuance documents and tracking documentation
Serve as a team resource for the resolution of escalated issues
Monitor and solve service issues
Complete OMeGA status updates within SLAs and update un-issued tracking report on weekly basis
Serve as the MN Knowledge Champion for the scope of territories
Function as trainer for other staff
Expertise with Multinational platforms (MN Xpress, MN Xplore, Omega, MN Xchange, Power BI)
Any other related project or tasks

Skills

Omega

MN Xpress

MN Xplore

MN Xchange

Power BI

multinational programs

underwriting support

program design

insurance service delivery

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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