Mortgage Collection Specialist at Together

Cheadle, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Mortgage LendingIndustries

Requirements

Collections experience within the Mortgage industry
Collections experience in a regulated industry
Experience of the whole collections journey - from early arrears to late arrears collecting
Exceptional Customer Service and communication skills, with a commitment to minimising customer effort
An excellent understanding of what a good customer outcome looks like
An empathetic approach to customers through active listening and effective questioning
Excellent attention to detail
Ability to work under pressure

Responsibilities

Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
Listen, question and understand the root cause of a customer's financial situation and work with the customer to find their needs
Resolve customer enquiries to completion, aiming for first contact resolution where appropriate
Identify and attempt to resolve potential customer complaints
Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help

Skills

Key technologies and capabilities for this role

Telephone CollectionsCustomer SupportArrears ManagementVulnerable CustomersComplaint ResolutionFinancial DifficultiesInbound CallsOutbound CallsFirst Contact Resolution

Questions & Answers

Common questions about this position

What benefits are offered at Together?

Benefits include 26 days holiday plus a birthday day off (increasing to 30 days with service), discretionary annual bonus, matched pension, health cash plan, private medical insurance, life assurance, critical illness cover, travel loans, ride to work scheme, free gym access, and local discounts.

Is this role remote or on-site?

The position is on-site.

What skills are required for the Mortgage Collections Specialist role?

Essential skills include collections experience in the mortgage industry, experience in a regulated industry, knowledge of the full collections journey from early to late arrears, exceptional customer service and communication skills, understanding of good customer outcomes, empathy through active listening, attention to detail, and ability to work under pressure.

What is the company culture like at Together?

Together embraces diversity and inclusion, celebrates differences, and is an equal opportunity workplace with an open-door approach to understanding customers.

What makes a strong application for this role?

Candidates with collections experience in mortgages or regulated industries stand out, but if you have some of the listed skills even if not all, you should still apply for a discussion on suitability.

Together

Mentorship software for employee development

About Together

Together Platform provides mentorship software aimed at improving employee development within organizations. The platform operates as a software-as-a-service (SaaS) solution, allowing companies to access its features online through a subscription model. Users can customize templates for various mentoring formats, create session agendas, and utilize reporting dashboards to assess the effectiveness of their mentorship programs. Together Platform stands out from competitors by achieving a high satisfaction rate of 98% among users, thanks to its effective matching criteria that connect mentors and mentees. The company's goal is to help medium to large enterprises foster professional growth and learning among their employees through well-structured mentorship programs.

Toronto, CanadaHeadquarters

2018Year Founded

$1.5MTotal Funding

SEEDCompany Stage

Enterprise Software, EducationIndustries

11-50Employees

Risks

Integration challenges with Absorb's systems could lead to customer dissatisfaction.

New feature launches may face technical issues, affecting user experience.

Economic downturns could reduce revenue due to dependence on subscription fees.

Differentiation

Together offers customizable templates and session agendas for mentorship programs.

The platform provides AI-driven analytics for deeper insights into mentorship effectiveness.

Together boasts a 98% satisfaction rate in mentor-mentee matching.

Upsides

Integration with LMS is enhancing holistic employee development experiences.

Demand for diversity-focused mentorship programs is rising, supporting underrepresented groups.

Remote work increases the need for virtual mentorship solutions, boosting Together's relevance.

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