[Remote] MM/Ent Customer Success Manager at Remote

Amber, Rajasthan, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaSIndustries

Requirements

Strong expertise in the customer lifecycle, with particular emphasis on customer retention, churn mitigation, and business reviews
Successful implementation of Customer Success Plans / goals setting strategies
Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions
Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients
Excellent attention to detail
Strong passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals
Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting
Fluent written and spoken English, with well-structured communication skills

Responsibilities

Manage the entire customer journey, fostering long-term partnerships
Set and achieve Success Plans with your customers on a regular basis
Deliver business reviews in partnership with our sales team
Collaborate with Sales on customer expectations
Identify and leverage upselling and cross-selling opportunities
Share customer feedback to improve team processes
Act as a trusted advisor on product functionality
Ensure high-quality service delivery
Educate and train customers on product use
Monitor customer health to prevent churn and manage escalations

Skills

Customer Success

Customer Lifecycle Management

Customer Retention

Churn Mitigation

Business Reviews

Customer Success Plans

Onboarding

Stakeholder Management

Problem-Solving

Communication Skills

Project Management

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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