Customer Success Manager, US SLED
DataminrSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Defense & SpaceIndustries
Requirements
Candidates should possess at least 2 years of experience deploying SaaS software and a minimum of 5 years of mission user experience, intelligence domain knowledge, or military service. Preference is given to candidates with experience working within DHS, CBP, ICE, HSI, DEA, or possessing interagency or law enforcement (LE) experience. U.S. Person status is required.
Responsibilities
As a Mission Success Lead, you will own the delivery of capabilities outlined within contracted periods of performances (POPs), going above and beyond to exceed customer expectations and over-deliver on mission outcomes. You will deeply understand the mission sets and pain points of users, attend where users are to understand value, and help build world-class software by bringing on-the-ground reality to the rest of the company. Additionally, you will direct resources as needed, including embedded personnel, product managers, and engineers, to achieve customer objectives and influence cross-team members to allocate resources effectively.
Skills
Defense product deployment
Department of Defense experience
Mission domain expertise
Intelligence domain knowledge
Military service experience
Problem-solving
Ownership and urgency
Ambiguity management
Vannevar Labs
Advanced data collection for national security
About Vannevar Labs
Vannevar Labs enhances national security by providing advanced data collection and analysis tools primarily for government agencies and defense contractors. Their main product, Decrypt, simplifies the process of gathering public data from hard-to-reach sources while ensuring secure and anonymous data collection. This platform decentralizes data collection, pulling information from various global sources without requiring user interaction, using layered obfuscation methods to protect data integrity and user identities. Decrypt's open architecture allows for quick integration with other applications, making it adaptable to various needs. Vannevar Labs operates on a subscription-based model, charging clients for access to Decrypt, which ensures a steady revenue stream. The company's goal is to leverage technology to improve national security and maintain its reputation as a trusted provider in the defense sector.
Palo Alto, CaliforniaHeadquarters
2019Year Founded
$89MTotal Funding
SERIES_BCompany Stage
Data & Analytics, DefenseIndustries
51-200Employees