Mining Technical Training Consultant at Caterpillar Inc.

Tucson, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mining, Heavy Equipment, TechnologyIndustries

Requirements

Direct, hands-on experience with on-board mining technology systems, including hardware/software installation, configuration, positioning system calibration, and troubleshooting (Technical Excellence)
Practical understanding of training processes and the ability to implement daily and strategic training programs effectively (Training Operations)
Ability to align technical solutions with customer needs, ensuring satisfaction through tailored support and engagement (Customer Focus)
Proven capability to deliver high-quality service that meets or exceeds customer expectations (Service Excellence)
Skilled in providing technical and business guidance to internal and external clients, applying consulting best practices (Consulting)
Strong written and verbal communication skills, with the ability to present regularly to groups of varying sizes and communicate clearly across diverse audiences (Effective Communications)
Experienced in identifying, analyzing, and resolving technical and operational issues using structured approaches (Problem Solving)
Effective relationship management skills

Responsibilities

Provide expertise in developing technical training modules, courses, and programs, ensuring that courses and materials are relevant to the organization's customer service processes
Deliver high quality service training to dealers and customers around the globe utilizing theoretical and practical training methods
Review and maintain training materials to ensure organizational policies and procedures compliance
Analyze new training methods, tools, and content options to determine the feasibility of use and application in future customer service training programs
Consult business partners on training requirements
Participate in quality assessment and improvement processes
Foster strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement
Advise others on creating customer-focused environments in various scenarios
Anticipate customer needs, focusing efforts to meet needs and exceed customer expectations proactively
Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives

Skills

MineStar

technical training

training design

course development

installation

configuration

maintenance

fleet management

guidance technologies

machine health

autonomy applications

customer service processes

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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