Microsoft Exchange Unified Messaging Engineer at Accenture

Cebu City, Central Visayas, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

At least 5 years of relevant work experience in Microsoft Exchange Unified Messaging
Experience with Microsoft Exchange Server and Exchange Online
Knowledge of Unified Messaging features (voicemail, auto-attendant, PBX/VoIP integration)
Familiarity with Microsoft 365 administration
Understanding of SMTP mail flow
Basic knowledge of security and compliance tools (e.g., Proofpoint)
Strong problem-solving and communication skills
Willing to work in Cebu office

Responsibilities

Configure, manage, and troubleshoot Microsoft Exchange Unified Messaging systems and related components
Provide advanced technical support for Exchange UM, including voicemail integration, call answering rules, and auto-attendant configurations
Collaborate with cross-functional teams to ensure smooth deployment and migration of UM services
Monitor system performance, apply patches, and conduct regular health checks to maintain service stability
Document technical processes, configurations, and troubleshooting steps for knowledge sharing
Ensure compliance with organizational security and data protection policies
Participate in capacity planning and disaster recovery strategies for messaging systems
Provide “white-glove” support to internal stakeholders and assist in onboarding and issue resolution for M365 services like Exchange Online, SharePoint Online, and Teams

Skills

Microsoft Exchange Unified Messaging

Exchange Server

Exchange Online

Voicemail

Auto-Attendant

PBX

VoIP

Microsoft 365

SMTP

Proofpoint

PowerShell

Active Directory

Azure AD

Microsoft Teams Voice

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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