Microsoft CRM Administrator at Nielsen

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Market ResearchIndustries

Requirements

1-2 years' experience working with Dynamics 365, Office 365, and the Power Platform
Experience working as a System Administrator
Experience with application management lifecycle tools/source control, such as Azure DevOps/GitHub
Experience with SQL
Strong verbal and written communication skills and ability to interface with all levels of the organization
Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Expertise, Project Management, Strategic Insight
Understanding of the core Dynamics 365 CRM modules with functional knowledge of the entire product suite
Preferred: Experience working with Dataverse, Azure Functions, and Logic Apps

Responsibilities

Administration and support of the Dynamics 365 Customer Engagement applications including Sales and other configuration platform entities
Lead coaching/mentoring of CRM Administrators and Users via Learning Labs, Live User Support, and Office Hours sessions
Maintenance of custom configurations and integrations of applications within the Dynamics 365 environments
Development of integrations of data and functionality using the Power Platform (Power Automate and Power Apps)
Establish best practices for support and knowledge sharing of the functionality of the Dynamics 365 and Power Platform environment
Contribute to and support the Dynamics platform 3-year roadmap and the product SDLC
Work with the NielsenIQ Data Engineering and BI teams to ensure data integrity across applications and datasets when using Dataverse with PowerBI
Train and coach CRM admins and liaise with stakeholders from various business areas to understand and support their needs
Work closely with the Infrastructure and Operations team to ensure standards and security requirements are met

Skills

Dynamics 365

CRM Administration

Power Platform

Power Automate

Power Apps

Dataverse

PowerBI

Salesforce

Customer Engagement

Data Integrity

Integrations

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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