Technical Services Director
OLLYSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Medical Devices, Kidney CareIndustries
Requirements
- Proven experience in budgeting, KPI management, distributor service levels, and continuous improvement initiatives
- Strong understanding of local legislation and regulatory requirements
- Seasoned leadership experience with the ability to manage difficult conversations and drive team performance
- Excellent communication skills in a matrixed, cross-functional environment
- Background in Medical Devices, Clinical Research, Hospitals, or Pharmaceuticals
- Preferred Qualifications
- Technical background in Medical Devices
- Spanish language proficiency
- Experience with Hemodialysis machines
Responsibilities
- Provide strategic direction and set priorities for Vantive Technical Service operations in alignment with business needs
- Manage resources effectively within budget constraints and oversee the Technical Service Annual Operating Plan (AOP)
- Support service and spare parts sales through a value-added, technically driven strategy
- Lead and develop a national and regional TS team, fostering talent and building a leadership pipeline
- Build strong relationships with country and regional leaders (GMs, directors, business units) to align technical service delivery with market strategies
- Ensure customer satisfaction by balancing operational efficiency, quality, and cost
- Drive and monitor KPIs across operations, spare parts, quality, compliance, and customer satisfaction
- Maintain regular customer engagement to optimize service and identify new business opportunities
- Resolve equipment-related issues through cross-functional collaboration to maintain product quality and client satisfaction
- Continuously challenge the status quo to position the TS team as best-in-class within the local medical device industry
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What salary or compensation does this role offer?
This information is not specified in the job description.
Is this a remote position or does it require office presence?
This information is not specified in the job description.
What key skills and qualifications are required for the Technical Services Manager role?
Required qualifications include proven experience in budgeting, KPI management, distributor service levels, and continuous improvement; strong understanding of local legislation and regulatory requirements; seasoned leadership experience with ability to manage difficult conversations and drive team performance; and excellent communication skills in a matrixed environment. Preferred qualifications are a technical background in Medical Devices, Spanish language proficiency, and experience with Hemodialysis machines.
What is the company culture like at Vantive?
Vantive fosters a community of focused, courageous people who don't settle for mediocre, with each team member driven to improve patients' lives worldwide through innovation in vital organ therapies.
What makes a strong candidate for this Technical Services Manager position?
Strong candidates will have seasoned leadership experience, proven skills in budgeting and KPI management, a technical background in medical devices, and the ability to build relationships and drive team performance in a cross-functional environment.
Vontive
Provides investment property mortgage solutions
About Vontive
Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$32.1MTotal Funding
DEBTCompany Stage
Financial Services, Real EstateIndustries
11-50Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Parental Leave
Short- and Long-term Disability Coverage
Life Insurance
Wellness Program
Risks
Increased competition from fintech companies could erode Vontive's market share.
Potential regulatory scrutiny may lead to higher compliance costs and challenges.
Economic downturns could impact demand for investment property mortgages.
Differentiation
Vontive offers a no-code, white-label mortgage solution for real estate investors.
The platform integrates financial institutions through a unique debt marketplace.
Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.
Upsides
Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.
The company has financed over $1.1 billion in residential properties since April 2022.
Vontive's B2C ecosystem reaches over 1.5 million real estate investors.
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