Mgr, Technical Services at Vontive

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Proven experience in budgeting, KPI management, distributor service levels, and continuous improvement initiatives
Strong understanding of local legislation and regulatory requirements
Seasoned leadership experience with the ability to manage difficult conversations and drive team performance
Excellent communication skills in a matrixed, cross-functional environment
Background in Medical Devices, Clinical Research, Hospitals, or Pharmaceuticals
Preferred Qualifications
Technical background in Medical Devices
Spanish language proficiency
Experience with Hemodialysis machines

Responsibilities

Provide strategic direction and set priorities for Vantive Technical Service operations in alignment with business needs
Manage resources effectively within budget constraints and oversee the Technical Service Annual Operating Plan (AOP)
Support service and spare parts sales through a value-added, technically driven strategy
Lead and develop a national and regional TS team, fostering talent and building a leadership pipeline
Build strong relationships with country and regional leaders (GMs, directors, business units) to align technical service delivery with market strategies
Ensure customer satisfaction by balancing operational efficiency, quality, and cost
Drive and monitor KPIs across operations, spare parts, quality, compliance, and customer satisfaction
Maintain regular customer engagement to optimize service and identify new business opportunities
Resolve equipment-related issues through cross-functional collaboration to maintain product quality and client satisfaction
Continuously challenge the status quo to position the TS team as best-in-class within the local medical device industry

Skills

Technical Services Management

Strategic Planning

Budget Management

Team Leadership

Talent Development

Stakeholder Management

KPI Monitoring

Customer Engagement

Operations Optimization

Compliance

Spare Parts Sales

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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