Senior Cell Therapy Account Manager (New Mexico- Colorado)
ArcellxSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, Freight Brokerage, TransportationIndustries
Requirements
- English Fluency Required (C1-C2)
- Bachelor’s degree in a relevant field of study preferred
- 1 year of experience in a 3PL or supply chain environment
- Ability to work in a fast-paced high-pressure environment while multitasking
- Work collaboratively and cross-functionally with exceptional communication and interpersonal skills, both verbal and written
- Detail and process oriented
- Customer obsessed
- Efficient
- Proactive
- Solutions driven
- Comfortable with effectively performing operational duties independently, as well as working collaboratively across different departments
Responsibilities
- Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network and maintain accurate data entry with building loads for our customer account(s)
- Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
- Effectively manage accessorials by working closely with carrier partners to submit to our customers in a timely manner
- Monitor customer awards and have proactive conversations with sales and customer if we are seeing volumes different from what we were awarded
- Ensure account is operating at a healthy profitability level and take action to improve or correct where necessary
- Work with carrier counterparts to identify lanes that are consistent within your customer’s network to secure committed capacity
- Strategically problem-solve with the ability to execute proper urgency or escalations in unexpected or complicated situations that occur to meet the customer's needs
- Understand your customer’s KPIs and what standards we are held to in order to review account(s) performance to identify trends and present ideas for continuous improvement and cost savings
- Understand the Food and Drug Administration (FDA) process for those customers that will be required throughout the border operation
- Understand the SAGARPA process for those customers that will be required throughout the border operation
- Effectively manage transloads and track efficiency within this shipping mode that could help improve coverage capacity and maximize profitability
- Proactively identify areas of opportunity within your customers operation and strategically implement solutions
- Work with management and your team to facilitate internal QBRs reviewing customer performance, identify opportunities for improvement, and collaborate on how to improve the customer experience
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work location for this Mexico Account Representative role?
The role is based in Guadalajara, Mexico, with the team already having 100+ employees there and plans for significant growth.
What salary or compensation does this position offer?
This information is not specified in the job description.
What key skills and qualities are needed for this role?
Candidates should be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable working independently and collaboratively across departments.
What is the company culture like at Arrive Logistics?
The company offers an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
What makes a strong candidate for the Account Representative position?
Strong candidates are detail-oriented, customer-focused, proactive problem-solvers who can manage operational tasks like accessorials, lane awards, and KPIs independently while collaborating with teams.
Arrive Logistics
Freight brokerage and logistics solutions provider
About Arrive Logistics
Arrive Logistics connects shippers needing to transport goods with carriers that provide the transportation services. They offer various shipping solutions, including Less Than Truckload (LTL) and Temperature Controlled shipping, tailored to meet the specific needs of their clients. The company stands out from competitors by leveraging advanced technology for real-time tracking and efficient operations, supported by a skilled team. Arrive Logistics aims to deliver exceptional service and strategic value to clients while helping them save time and money.
Austin, TexasHeadquarters
2014Year Founded
$325.9MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & TransportationIndustries
1,001-5,000Employees
Benefits
Uncapped earning potential
Matching 401(k)
World class training program
Nationally recognized company culture
Incredible sales contests
Risks
Increased competition from AI-driven logistics firms threatens market share.
Rapid expansion may strain management resources and operational efficiency.
Volatile weather conditions pose challenges to delivery schedules and costs.
Differentiation
Arrive Logistics leverages advanced technology for real-time tracking and efficiency.
The company offers a wide range of shipping solutions, including LTL and intermodal.
Arrive's focus on customized logistics solutions sets it apart from competitors.
Upsides
Opening of Guadalajara office enhances cross-border logistics capabilities.
Recognition as a Top Carrier boosts industry reputation and client trust.
Expansion to Columbus and Tampa indicates strategic growth in key markets.
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