MEX Anfitrion Digital at Santander

San Pedro Garza García, Nuevo Leon, Mexico

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Show impeccable image and correct body expressiveness as the first face of the institution
Use empathetic and expressive vocabulary, generating cordial treatment
Apply the Customer Service Model with all Clients and Non-Clients
Know the main operations derivable to alternate channels (supermóvil, Santander web, Superlinea, ATMs, multicajeros, corresponsales)
Know requirements for signing up or contracting digital products
Know requirements for opening digital accounts (e.g., N2, nómina digital)
Know requirements for branch procedures and validate physical client documents
Identify users (non-clients) and invite them to become Santander clients via Portabilidad de Nómina, with high domain in sensitivity and need detection
Handle client information with total confidentiality

Responsibilities

Manage client/non-client flow outside the branch, in self-service area, and inside the branch
Inquire with clients and non-clients about the type of operation to perform
Profile clients and non-clients to identify if operation derivation applies
Ensure clients have necessary keys/claves to operate in attention channels
Promote use of alternate channels (supermóvil, Santander web, Superlinea, ATMs, multicajeros, corresponsales) effectively and attractively
Provide personalized service, support, and clarify doubts on alternate channels to build trust and good experience
Advise in self-service area (ATMs, multicajeros, Superlinea) on all functionalities
Support clients in affiliating to digital channels (Santander Web, supermóvil, banca telefónica) via app
Advise on updating notification methods for digital operations to improve experience and reduce wait times
Orient and teach clients advantages of digital channels SuperMóvil and Santander Web
Promote programs like paperless, domiciliación, etc
Derive self-service operations to alternate channels to reduce branch operations
Advise clients on checking account statements (via Santander web/supermóvil)
Promote and derive Portabilidades de nómina from Neo via supermóvil
Derive clients with credit card offers to executives or service banker
Teach and accompany clients to use the Direccionador, ensuring good experience through effective listening and communication

Skills

Key technologies and capabilities for this role

Customer ServiceDigital BankingATM SupportMobile BankingOnline BankingClient ProfilingChannel PromotionSelf-Service Assistance

Questions & Answers

Common questions about this position

What is the salary or compensation for this MEX Anfitrion Digital role?

This information is not specified in the job description.

Is this MEX Anfitrion Digital position remote or does it require working in an office?

The role requires on-site presence in a branch (sucursal) in Mexico to manage client flow outside the branch, in the self-service area, and inside the branch.

What key skills are required for the MEX Anfitrion Digital position?

Key skills include impeccable image and body expressiveness, empathetic and expressive vocabulary, cordial client treatment, knowledge of digital channels like SuperMóvil and Santander Web, and customer profiling to identify operation referrals.

What does the work environment or team culture look like at Santander for this role?

This information is not specified in the job description.

What makes a strong candidate for the MEX Anfitrion Digital role?

Strong candidates demonstrate excellent customer service using the Attention Model, deep knowledge of digital channels like SuperMóvil and Santander Web, ability to profile clients and promote self-service alternatives, and skills in inviting non-clients to open digital accounts.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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