Associate Customer Success Manager (DC, MD, VA)
TransfrSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Transportation, BiotechnologyIndustries
Requirements
Candidates should possess 5+ years of experience in Customer Success, Account Management, or Implementation roles, ideally within a fast-paced or startup environment. They should demonstrate a proven ability to manage client relationships, resolve issues swiftly, and deliver exceptional customer service. Strong communication skills, both written and verbal, are essential, along with expertise in analyzing data and implementing actionable solutions to improve client outcomes.
Responsibilities
The Metro Service Manager will serve as the primary point of contact for assigned clients, ensuring their needs are addressed and solutions delivered with urgency and professionalism. They will respond to and resolve complex client inquiries, leveraging internal resources and collaboration to provide swift resolutions. This role will lead and manage the implementation of new business from contract signed through launch, ensuring a successful implementation process and maintaining communication with clients. The Metro Service Manager will act as a trusted advisor by continuously learning about HopSkipDrive’s evolving products and services, gather and analyze feedback on ride experiences to identify improvement opportunities, and collaborate with cross-functional teams to address systemic issues affecting client satisfaction.
Skills
Client Relationship Management
Operational Support
Problem-Solving
Cross-Functional Collaboration
Service Quality Improvement
Issue Resolution
HopSkipDrive
Specialized transportation service for children
About HopSkipDrive
HopSkipDrive offers a transportation service focused on safely and reliably transporting children. The company utilizes a network of vetted CareDrivers who undergo background checks and training, allowing them to set their own hours while providing rides. What makes HopSkipDrive unique is its strong emphasis on safety and its partnerships with schools and social service agencies. The goal is to ensure children can get to school and activities on time, addressing the transportation needs of families and organizations.
Los Angeles, CaliforniaHeadquarters
2014Year Founded
$104.1MTotal Funding
SERIES_DCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
201-500Employees