Metro Service Manager - Seattle / Spokane

Seattle, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, BiotechnologyIndustries

Requirements

Candidates should possess 5+ years of experience in Customer Success, Account Management, or Implementation roles, ideally within a fast-paced or startup environment. They should demonstrate a proven ability to manage client relationships, resolve issues efficiently, and deliver exceptional customer service. Strong communication skills, both written and verbal, are essential, along with expertise in analyzing data and implementing actionable solutions to enhance client outcomes.

Responsibilities

The Metro Service Manager will serve as the primary point of contact for assigned clients, ensuring their needs are met with urgency and professionalism, and will respond to and resolve complex client inquiries by leveraging internal resources and collaborating with teams. This role will lead and manage the implementation of new business from contract signing through launch, maintaining client communication throughout the process. The Metro Service Manager will act as a trusted advisor, continuously learning about HopSkipDrive’s offerings and gathering feedback on ride experiences to identify improvement opportunities. They will collaborate with cross-functional teams to address systemic issues, partner with Customer Support Specialists to resolve ride and account issues, conduct client meetings, and drive strategic planning and execution of business reviews to align service strategies with client objectives.

Skills

Client Relationship Management

Operational Support

Issue Resolution

Cross-functional Collaboration

Problem-Solving

Service Quality Improvement

Customer Success

HopSkipDrive

Specialized transportation service for children

About HopSkipDrive

HopSkipDrive offers a transportation service focused on safely and reliably transporting children. The company utilizes a network of vetted CareDrivers who undergo background checks and training, allowing them to set their own hours while providing rides. What makes HopSkipDrive unique is its strong emphasis on safety and its partnerships with schools and social service agencies. The goal is to ensure children can get to school and activities on time, addressing the transportation needs of families and organizations.

Los Angeles, CaliforniaHeadquarters

2014Year Founded

$104.1MTotal Funding

SERIES_DCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Company Equity

Stock Options

Health Savings Account/Flexible Spending Account

Risks

Increased competition from Kango may impact market share in California and Arizona.

Expansion into new markets may strain resources, affecting service quality.

Reliance on CareDrivers may lead to inconsistencies in service availability.

Differentiation

HopSkipDrive focuses on safe, reliable child transportation, unlike traditional rideshare services.

The company partners with over 400 school districts, enhancing its credibility and reach.

RouteWise AI™ optimizes transportation, offering customized solutions for school districts.

Upsides

Expansion into Atlanta can increase market share and revenue streams.

Partnerships with public schools provide stable revenue and enhance credibility.

Support from the Biden-Harris Administration aligns with HopSkipDrive's mission, boosting demand.

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