Principal Product Manager, Driverless Customer & Fleet Experience
Motional- Full Time
- Senior (5 to 8 years)
HopSkipDrive is seeking a proactive and strategic Metro Service Manager to ensure high standards of client care and streamline service delivery. This role will provide exceptional, proactive support for clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations. The Metro Service Manager will own ongoing client operations and issue resolution, working cross-functionally to address client needs, improve service quality, and optimize ride experiences. We are looking for creative problem-solvers who believe in innovative approaches, unique perspectives, and new ways of thinking.
You’re a proactive and strategic customer success professional who excels at building strong client relationships, solving complex challenges, and driving measurable results. You thrive in fast-paced environments and are passionate about enhancing client experiences through data-driven insights and collaboration.
At HopSkipDrive, our goal is to create opportunity for all through mobility. We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.
Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.
Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]
Specialized transportation service for children
HopSkipDrive offers a transportation service focused on safely and reliably transporting children. The company utilizes a network of vetted CareDrivers who undergo background checks and training, allowing them to set their own hours while providing rides. What makes HopSkipDrive unique is its strong emphasis on safety and its partnerships with schools and social service agencies. The goal is to ensure children can get to school and activities on time, addressing the transportation needs of families and organizations.