Relationship Manager
MercurySalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Services, FintechIndustries
Requirements
- Functional expertise in clients' processing and operational business
- Ability to take ownership and accountability for client services experience
- Strong relationship-building skills to act as primary point of contact for merchants
- Capability to liaise and collaborate across Visa organizations
- Knowledge of mandates, enterprise, and market initiatives, including business enhancements
- Understanding of Visa rules, products, services, and transaction research
- Skills in problem management, proactive identification of inefficiencies, and support for service changes/system enhancements
- Experience in proactive planning and operational support for cost-efficiency and transaction performance (authorization, usage, clearing & settlement, back-office processing)
- Ability to represent customer change requests, negotiate, and manage expectations internally/externally
- Proficiency in gathering feedback and collaborating to enhance offerings
- Staying current with local market trends, payment processing trends, Visa solutions, and technologies
- Skills in identifying/analyzing processing issues, communicating status/resolutions, advising on SLA performance, and developing improvement plans
- Ability to engage senior colleagues/experts for merchant training
- Contribution to client education/training materials (e.g., webinars) on Visa rules, mandates, and changes
Responsibilities
- Develop and maintain strong relationships with assigned merchants across Europe, acting as primary point of contact for Visa-related inquiries and support
- Liaise and collaborate across Visa to ensure clients’ needs are understood
- Coordinate, communicate, and govern client readiness for mandates, enterprise, and market initiatives, focusing on acquirer-related mandates
- Provide insight and input to cross-functional Visa organizations on new/changing products/services impacting clients
- Act as liaison for problem management, processing inefficiencies, service change support, and system enhancements, aligning with acquirers and ecosystem
- Provide proactive planning and operational support to optimize efficiency, manage costs, increase transaction performance, and recommend improvements
- Represent customer change requests/system requirements, negotiate, and manage expectations with internal/external support
- Gather merchant feedback and collaborate with internal teams to enhance offerings and address gaps
- Stay current with market trends, payment processing, Visa solutions/technologies to deliver great client experience and generate sales leads
- Identify/analyze processing issues, communicate status/resolutions, advise on SLA performance internally/externally, and develop improvement plans for chronic problems
- Engage senior colleagues/experts to provide relevant training to merchants
- Contribute to client education/training materials (e.g., webinars) on new Visa rules, mandates, business enhancements, and changes
- Perform ongoing proactive operational reviews with clients on billing/transaction processing, identify improvement opportunities, and prepare regular reports on performance, satisfaction, and issues
Skills
Merchant Relationship Management
Client Services
Payments Processing
Operational Support
Stakeholder Collaboration
Compliance Management
Problem Management
Transaction Research
Visa Rules
Business Enhancements
Market Initiatives
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
Related Jobs
RemoteRemoteAccount Manager
BondSalary not specified
- Full Time
- Junior (1 to 2 years)
RemotePartner Account Manager
Restaurant365Salary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteMerchant Operations Manager
ForageSalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteCustomer Success Manager
SamaSalary not specified
- Full Time
- Entry Level & New Grad
RemoteAccount Executive, Strategic Accounts
AirtableSalary not specified
- Full Time
- Junior (1 to 2 years)