Membership Sales Associate Part Time at BJ's Wholesale Club

Waldorf, Maryland, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Acts with honesty and integrity
Maintains a friendly and positive attitude
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Understands how to access and read production and/or financial performance reporting for the department
Supports the application of club policies, procedures, and compliance
Works as a team to achieve goals with speed, agility, collaboration, and respect for inclusion and diversity

Execute Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
Promote BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
Convert potential members by actively pitching all membership programs in accordance with company policies and practices
Sell BJ’s membership products to potential new and existing members with high energy and determination
Drive toward goal achievement defined by business-established benchmarks and results
Deliver superior customer service as a first line point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
Follow tax exempt/resale membership policies, including monitoring membership renewals and tax-exempt/resale status
Resolve Member concerns in a courteous and timely manner and escalate issues to PIC and MOD when necessary
Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
Carry out job functions as assigned and ensure a safe, positive environment
Deliver service excellence, resolve and deescalate member concerns, and commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
Work as a team to deliver GOLD club standards daily, including Grand Opening Look, stocking items, executing promotional plans, maintaining visible accurate signage, and keeping the club clean and organized