Membership Sales Associate at BJ's Wholesale Club

Raleigh, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Understands how to access and read production and/or financial performance reporting for the department
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card

Responsibilities

Executes Acquisition 365
Renews memberships
Upgrades memberships
Cross-sells BJ’s Loyalty Programs
Handles merchandise returns, exchanges, pick-ups
Manages general customer service inquiries
Provides excellent and efficient member service
Carries out job functions and responsibilities as assigned
Supports the application of club policies, procedures, and compliance
Strives for flawless execution and holds self accountable
Delivers service excellence through all points of contact
Resolves and deescalates member concerns
Commits daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Works as a team to deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean)
Delivers Grand Opening Look (GOLD) daily
Ensures all items are stocked and promotional plans executed
Maintains visible, accurate signage
Keeps club clean and organized, inside and out
Promotes BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Converts potential members by actively pitching all membership programs in accordance with company policies and practices
Sells BJ’s membership products to potential new and existing members with high energy and determination
Drives toward goal achievement defined by business benchmarks and results
Delivers superior customer service as first line point-of-contact regarding membership and credit card applications

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMembership SalesLoyalty ProgramsMerchandise ReturnsCross-Selling

Questions & Answers

Common questions about this position

What benefits are offered to team members at BJ's Wholesale Club?

Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off, flexible health benefits with medical, dental, vision, HSA and FSA options, 401(k) with company match, and an employee stock purchase plan at a 15% discount.

Is this a full-time or part-time position?

This is a part-time position.

What are the main responsibilities of the Membership Sales Associate?

Responsibilities include executing Acquisition 365, renewing and upgrading BJ’s Loyalty Programs, cross-selling, handling merchandise returns, exchanges, pick-ups, and general customer service inquiries, while providing excellent member service.

What is the company culture like at BJ's Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, respect, speed, agility, innovation, and delivering GOLD Member Standards with a positive attitude.

What makes a strong candidate for this role?

Strong candidates carry out assigned functions, support club policies, act with honesty and integrity, prioritize members, ensure safety, embrace inclusion and diversity, work collaboratively as a team, move with speed and agility, and commit to GOLD standards.