Membership Sales Ambassador at BJ's Wholesale Club

Gainesville, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Understands how to access and read production and/or financial performance reporting for the department

Responsibilities

Executes Acquisition 365
Renews memberships
Upgrades memberships
Cross-sells BJ’s Loyalty Programs
Handles merchandise returns, exchanges, pick-ups
Manages general customer service inquiries
Provides excellent and efficient member service
Carries out job functions and responsibilities as assigned
Supports application of club policies, procedures, and compliance
Promotes BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Converts potential members by actively pitching all membership programs in accordance with company policies and practices
Sells BJ’s membership products to potential new and existing members with high energy and determination
Drives toward goal achievement defined by business benchmarks and results
Delivers superior customer service as first line point-of-contact regarding membership and credit card applications
Delivers service excellence through all points of contact
Resolves and deescalates member concerns
Commits daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Works as a team to deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean)
Maintains Grand Opening Look (GOLD) daily
Ensures all items are stocked and promotional plans executed
Maintains visible, accurate signage
Keeps club clean and organized inside and out

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMembership AcquisitionLoyalty ProgramsMerchandise ReturnsCross-SellingCashiering

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What benefits are offered to team members?

Benefits include weekly pay, free BJ’s memberships, generous paid time off, flexible health benefits, 401(k) with company match, and employee stock purchase plan. Eligibility requirements vary by position.

What are the main responsibilities of this role?

The role involves executing Acquisition 365, renewing and upgrading BJ’s Loyalty Programs, handling merchandise returns, exchanges, pick-ups, and general customer service inquiries while providing excellent member service.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes a world-class team built on purpose and opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, speed, agility, innovation, and delivering GOLD Member Standards with a positive attitude.

What makes a strong candidate for this position?

Strong candidates carry out assigned functions, support club policies, act with honesty and integrity, prioritize members, ensure a safe environment, embrace inclusion and diversity, work collaboratively as a team, and maintain a friendly positive attitude.