Membership Sales Ambassador at BJ's Wholesale Club

Chesapeake, Virginia, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Understands how to access and read production and/or financial performance reporting for the department
Sees the connection between consistent execution and business impact

Executes Acquisition 365
Renews memberships
Upgrades memberships
Cross-sells BJ’s Loyalty Programs
Handles merchandise returns, exchanges, pick-ups
Manages general customer service inquiries
Provides excellent and efficient member service
Carries out job functions and responsibilities as assigned
Supports application of club policies, procedures, and compliance
Strives for flawless execution and holds self accountable
Delivers service excellence through all points of contact
Resolves and deescalates member concerns
Commits daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Works as a team to deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean)
Delivers Grand Opening Look (GOLD) daily
Ensures all items are stocked and promotional plans executed
Maintains visible, accurate signage
Keeps club clean and organized inside and out
Promotes BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Converts potential members by actively pitching all membership programs per company policies
Sells BJ’s membership products to new and existing members with high energy and determination
Drives toward goal achievement based on business benchmarks and results
Delivers superior customer service as first line point-of-contact for membership and credit card applications