Member Services Associate
Maven ClinicSalary not specified
Full Time
Entry Level & New Grad
Membership Desk Associates Needed at BJ's Wholesale Club
Seabrook, New Hampshire, United States
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Retail, WholesaleIndustries
Requirements
- Full-time availability
- Ability to carry out job functions as assigned
- Support club policies, procedures, and compliance
- Act with honesty and integrity
- Lead with the member in mind and escalate concerns appropriately
- Ensure a safe and positive environment
- Embrace inclusion and diversity through collaboration and respect
- Work as a team to achieve goals
- Move with speed and agility
- Maintain a friendly and positive attitude
- Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
- Execute Acquisition 365
- Renew memberships
- Upgrade memberships
- Cross-sell BJ’s Loyalty Programs
- Handle merchandise returns
- Process exchanges
- Manage pick-ups
- Address general customer service inquiries
- Provide excellent and efficient member service
- Promote BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
- Convert potential members by actively and effectively pitching all membership programs
- Deliver service excellence through all points of contact
- Resolve and deescalate member concerns
- Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
- Deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean)
- Maintain Grand Opening Look (GOLD) daily
- Ensure all items are stocked and promotional plans executed
- Maintain visible, accurate signage
- Keep club clean and organized, inside and out
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the starting pay for the Membership Desk Associate position?
The pay range for this position starts from $17.00 per hour, with actual salaries varying based on factors like location, education, experience, and qualifications.
What benefits are offered to team members at BJ’s Wholesale Club?
Benefits include weekly pay, free BJ’s memberships, generous paid time off, flexible health benefits with medical, dental, and vision options, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.
Is this a remote position or does it require working in a BJ’s club?
This information is not specified in the job description.
What skills or qualities are needed for the Membership Desk Associate role?
Key responsibilities include executing membership acquisition and loyalty programs, handling returns, exchanges, and customer inquiries, while acting with honesty, integrity, maintaining a positive attitude, embracing inclusion and diversity, and working collaboratively as a team.
What is the company culture like at BJ’s Wholesale Club?
The culture emphasizes a world-class team of over 30,000 members making a real impact, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, speed, agility, innovation, and delivering service excellence with a member-first mindset.
BJ's Wholesale Club
About BJ's Wholesale Club
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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