Member Team Lead at Walmart

Fort Smith, Arkansas, United States

Walmart Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
RetailIndustries

Requirements

  • Ability to assist management with supervision, including assigning duties, communicating goals and feedback, and training associates on processes and procedures
  • Knowledge of member service approaches and techniques to resolve complaints and issues according to company guidelines
  • Understanding of company policies, procedures, Open Door Policy, and compliance standards
  • Experience in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
  • Capability to communicate and support membership, including providing information on types, programs, benefits, processing memberships/upgrades/credit accounts, encouraging renewals, and participating in sales/marketing events
  • Skills in providing member service, such as acknowledging members, assisting with purchases, locating merchandise, guiding on self-service technology, handling transactions, and filling club pick-up orders
  • Ability to oversee assigned areas, including handling claims/returns, zoning, organizing merchandise, identifying shrink/damages, managing carts/flatbeds, assisting with transport, using cart retrieval equipment, and maintaining parking lot cleanliness
  • Proficiency in completing accounting records, files, transactions, and documentation; following accounting procedures; providing register funds; creating/interpreting financial reports; assisting investigations; preparing deposits and Cash Fund Transfers; investigating overages/shortages; and maintaining confidentiality
  • Ability to develop, communicate, and implement processes by collaborating with managers, co-workers, customers, and partners; analyzing information; monitoring progress; and identifying improvements
  • Demonstrated promotion of ethics, integrity, compliance, and use of Open Door Policy
  • Leadership and team participation skills, including sharing resources, determining needs/priorities, coordinating assignments, providing feedback/support, and adapting to change

Responsibilities

  • Assist management with supervising associates by assigning duties, communicating goals/feedback, training on processes/procedures, providing direction/guidance on member service, ensuring policy compliance, supporting Open Door Policy, and participating in recruiting/hiring/scheduling/promoting/coaching/evaluating
  • Communicate and support membership by providing info on types/programs/benefits, processing memberships/upgrades/credit accounts, encouraging renewals, participating in sales/marketing events, maintaining documentation, meeting membership goals, and promoting Sam's Club value
  • Provide and ensure member service by acknowledging members, identifying needs, assisting with purchases, locating merchandise, guiding on self-service tech, handling transactions at registers/self-checkout, and filling club pick-up orders
  • Oversee assigned area by handling claims/returns, zoning, arranging/organizing merchandise, identifying shrink/damages, organizing carts/flatbeds, assisting with item transport, using cart retrieval equipment per policies, and maintaining parking lot cleanliness
  • Complete accounting records/files/transactions/documentation by following procedures, providing register funds, creating/interpreting financial reports, assisting investigations, preparing deposits/Cash Fund Transfers, investigating cash discrepancies, and maintaining confidentiality/accuracy
  • Develop/communicate/implement processes/practices to meet business needs by collaborating, analyzing info, monitoring progress/results, and addressing improvements
  • Demonstrate/promote/support compliance with policies/procedures/ethics/integrity by explaining/guiding/demonstrating application, implementing action plans, using Open Door Policy, and assisting with corrections
  • Lead/participate in teams by sharing resources/info/tools, determining needs/priorities, coordinating/executing assignments, providing advice/feedback/support, ensuring timelines/quality, and modeling adaptation to change/challenges

Skills

Team Supervision
Associate Training
Member Service
Membership Sales
Customer Complaints Resolution
Merchandise Management
Inventory Control
Cash Handling
Sales Marketing
Policy Compliance

Walmart

Global retail chain offering affordable products

About Walmart

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.

Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees

Benefits

PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans

Risks

Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.

Differentiation

Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.

Upsides

Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.

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