Member Support Advisor at Achievers

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Employee Recognition, SaaS, HR TechnologyIndustries

Requirements

Passion for supporting customers and eager to learn what it takes to create an amazing customer-centric team
Previous related customer service experience in a similar role (2-4 years)
Attends to responsibilities through a quality and attention to detail lens
Ability to actively listen and communicate effectively
Proficient in resolving conflict through utilizing problem-solving and negotiation skills
An aptitude to create positive member experiences through a customer-oriented approach
Excellent written and verbal communication skills in English – additional languages are great!

Responsibilities

Get connected and handle inbound and outbound queries primarily via email but on occasion may be required to phone or chat with customers
Turn our customers into “Raving Fans” using your exemplary customer service
Use your epic problem-solving skills to resolve customer inquiries, questions, and complaints
Navigate our platform like a pro and stay up to date with new features and releases
Recognize your peers and be recognized for being awesome!
Troubleshoot issues with computer systems, web‐based applications, and mobile technology
Achieve personal goals and departmental SLA’s consistently
Work and collaborate alongside of some of the best teammates in the industry

Skills

Key technologies and capabilities for this role

Customer ServiceProblem SolvingEmail SupportChat SupportPhone SupportSaaS Platform

Questions & Answers

Common questions about this position

What experience is required for the Member Support Advisor role?

Previous related customer service experience in a similar role (2-4 years) is required, along with a passion for supporting customers and eagerness to learn.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Achievers?

Achievers values unique perspectives, individuality, and creating an inclusive, diverse, and equitable workplace where contributions are celebrated, fostering collaboration and recognition among A-players.

What makes a strong candidate for this Member Support Advisor position?

Strong candidates are highly motivated, customer-oriented individuals who are technically savvy, passionate about delighting customers, with excellent problem-solving, communication skills, and attention to detail.

Achievers

Employee engagement and recognition solutions provider

About Achievers

Achievers provides employee engagement and recognition solutions through its Employee Success Platform. This platform uses data science to offer insights into employee engagement and performance, featuring tools like "Recognize" for employee recognition, "Listen" for real-time feedback, and "Connections" to enhance collaboration. Achievers operates on a subscription model, allowing companies to access its tools and services, which also include consulting and training. The company aims to create workplaces where employees feel valued and motivated, ultimately improving overall business performance.

Toronto, CanadaHeadquarters

2002Year Founded

$38.3MTotal Funding

DEBTCompany Stage

Data & Analytics, Enterprise Software, EducationIndustries

501-1,000Employees

Benefits

Health Insurance

Life Insurance

401(k) Company Match

Unlimited Paid Time Off

Employee and Family Assistance Program

Professional Development Budget

Hybrid Work Options

Risks

Rapid AI integration may introduce biases or errors in employee recognition processes.

Economic uncertainties could lead to budget cuts affecting Achievers' subscription revenue model.

Increased competition from other cloud-based HR solutions may challenge Achievers' market position.

Differentiation

Achievers offers a true cloud-based Employee Success Platform for global employee engagement.

The platform includes AI-driven tools like Inclusion Coach for unbiased employee recognition.

Achievers' proprietary Belonging Model fosters inclusive work environments and workplace belonging.

Upsides

Achievers' integration with Google Cloud Marketplace enhances deployment and management for global customers.

Strategic partnerships, like with Microsoft Viva, expand Achievers' HR platform capabilities.

Growing demand for AI-driven HR solutions boosts Achievers' market potential and innovation.

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