Member Experience Supervisor Full Time at BJ's Wholesale Club

Waltham, Massachusetts, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Strong business acumen through strategic thinking and data-driven decision-making
Ability to lead through change and model leadership competencies
Effective communication skills to provide teams with information, direction, and support
Skills to build high-performing teams by fostering collaboration, providing clear direction, and holding team members accountable
Capability to deliver results by setting clear expectations, following up consistently, and driving execution
Experience in developing talent and teams through collaboration, coaching, and empowerment
Strong leadership to foster trust, promote open communication, resolve conflicts constructively, and build inclusive relationships
Ability to teach, coach, and lead team development through training, feedback, and on-the-job coaching
Knowledge to drive values-based culture, promote strategic thinking, ethical decision-making, and inclusion
Skills to create a safe and collaborative environment with open communication and team trust
Ability to recognize and retain top talent by celebrating achievements and focusing on career growth

Provide leadership and direction within the club, driving club performance for directly managed departments (Front End Leads, Cashiers, and Membership Sales Ambassadors)
Ensure consistent execution of policies and procedures
Deliver a positive member service experience
Maintain Grand Opening Look Daily (GOLD) standard club conditions
Lead audit compliance efforts
Drive collaboration with Business Partners (BPs)
Oversee certification and training to ensure operational excellence
Guarantee service excellence by ensuring daily execution of GOLD Member Standards and reinforcing key service behaviors (Greet, Anticipate, Appreciate - GAA; Fast, Friendly, Full, Fresh, Clean; Listen, Apologize, Solve, Thank - LAST)
Monitor member engagement levels and department execution to ensure premium shopping experience
Resolve member concerns and support team in delivering satisfaction
Work closely with the Assistant Club Manager of Member Experience