MedTech Field Service Rep - Nationwide Travel at IQVIA

Chicago, Illinois, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

MedTech, HealthcareIndustries

Requirements

HS Diploma minimum required (higher degree preferred)
Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
Experience as a military technician, computer technician, or complex electronics technician preferred
Experience supporting automation equipment in a healthcare setting is a plus
Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT beneficial
Strong communication skills and ability to provide exceptional customer support
Physical ability for pushing, pulling, stooping, bending, and lifting up to 50 lbs
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
Travel local and national required; respond to and arrive at customer sites within service ticket’s Service Level Agreement
Active driver’s license and personal vehicle for job-related assignments
Preferred: Pharmacy Technician, Informaticist, or LPN; retail or hospital pharmacy experience; four or more years in healthcare with technical (systems) involvement; ability to work independently with minimal supervision

Responsibilities

Respond to, evaluate, and prioritize assigned service orders for client remediation needs, including hardware, software, networking, customer service, and other computer-related technologies
Provide quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful, and assured manner
Effectively document all steps taken to service the request in the appropriate tracking system
Handle problem recognition, isolation, resolution, and follow-up for routine customer problems; escalate and/or collaborate on more complex issues with advanced team members or management
Maintain personal parts inventory and actively resource needed parts from approved sources
Obtain and maintain proper vendor credentialing to service all customers in respective coverage area (including efforts for areas outside normal region)
Set scheduled availability within BD systems for notifications of new work; work with Novasyte on time off requests for gap coverage and planning
Follow calibration protocol for all tools used to service BD equipment in a timely manner to maintain compliance

Skills

hardware troubleshooting

software troubleshooting

networking

electronics

mechanics

electromechanics

customer service

technical documentation

problem isolation

parts inventory

vendor credentialing

calibration

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

Land your dream remote job 3x faster with AI

Try Jobo Free