MedTech Field Service Rep - Nationwide Travel at IQVIA

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

MedTech, HealthcareIndustries

Requirements

HS Diploma minimum required (higher degree preferred)
Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems
Experience as a military technician, computer technician, or complex electronics technician preferred
Experience supporting automation equipment in a healthcare setting is a plus
Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT beneficial
Strong communication skills and ability to provide exceptional customer support
Physical ability for pushing, pulling, stooping, bending, and lifting up to 50 lbs
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status
Travel local and national required to support customer needs; respond and arrive at sites within service ticket SLA
Active driver's license and personal vehicle for job-related assignments
Preferred: Pharmacy Technician, Informaticist, or LPN; retail or hospital pharmacy experience; 4+ years in healthcare with technical involvement; ability to work independently with minimal supervision

Responsibilities

Respond to, evaluate, and prioritize assigned service orders for client remediation needs, including hardware, software, networking, customer service, and other computer-related technologies
Provide quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful, and assured manner
Effectively document all steps taken to service requests in the appropriate tracking system
Handle problem recognition, isolation, resolution, and follow-up for routine customer problems; escalate/collaborate on complex issues with advanced team members or management
Maintain personal parts inventory and resource needed parts from approved sources
Obtain and maintain proper vendor credentialing to service all customers in coverage area (secure in advance for areas outside normal region)
Set scheduled availability in BD systems for notifications of new work; notify Novasyte of time off for gap coverage and planning
Follow calibration protocol for all tools used to service BD equipment in a timely manner to maintain compliance

Skills

Key technologies and capabilities for this role

hardware troubleshootingsoftware troubleshootingnetworkingcustomer serviceelectronicsmechanicselectromechanicstechnical documentationproblem isolationvendor credentialingcalibration

Questions & Answers

Common questions about this position

What are the key skills required for this MedTech Field Service Rep role?

Intermediate troubleshooting abilities in electronics, mechanics, and electromechanical systems are required. Experience as a military technician, computer technician, or supporting automation equipment in healthcare is preferred, along with strong communication skills and customer support abilities.

What is the travel requirement for this position?

Travel local and national is required to support customer needs, including responding to and arriving at customer sites within the service ticket’s Service Level Agreement. An active driver's license and personal vehicle for job-related assignments are necessary.

What education is required for this role?

A HS Diploma minimum is required, with a higher degree preferred.

Is this a remote position, or does it require office presence?

This is a field service role requiring nationwide travel and on-site visits to customer locations, including arriving within service level agreements. It does not appear to be remote or office-based.

What makes a strong candidate for this Field Service Rep position?

Candidates with experience in healthcare, field service, biomedical maintenance, electronics, or IT, plus the ability to clear hospital vendor credentialing including proof of vaccination, will stand out. Physical ability to push, pull, stoop, bend, and lift up to 50 lbs is also essential.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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