Medical Care Coordinator (Medical Assistant) at Optima Dermatology

Portsmouth, New Hampshire, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Dermatology, HealthcareIndustries

Requirements

(None specified)

Responsibilities

Answer all back office incoming calls and voicemails for practices as needed
Understand our provider preferences, scheduling instructions, and complete registration and scheduling in accordance with established procedures. Confirm, cancel, and reschedule appointments
Assist patients with instructions to complete forms, register for portal access, and set appointment expectations
Understand marketing efforts promotions and campaigns, support these efforts through patient interactions, resulting in achievement of expected appointment conversions
Review pathology and lab results with patients per provider’s instructions
Schedules office appointments and surgical procedure appointments as necessary, and urgent visits as appropriate
Phone prescriptions and refills to pharmacy according per provider’s instructions, including initiation and management of prior authorizations as directed
Knowledgeable of all products and procedures in our practices and demonstrates competency in providing an overview to patients
Follow up with patients’ post-visit for future visit scheduling
Provide patient instructions verbally or in writing when necessary for post care per provider Instructions
Demonstrate effective call handling, including deescalating patients. Appropriately identifies and escalates priority situations including patients experiencing adverse reactions

Skills

Customer Service

HIPAA Compliance

Appointment Scheduling

Patient Communication

Phone Support

Voicemail Management

Patient Registration

Provider Coordination

Optima Dermatology

Comprehensive dermatology and cosmetic skin care services

About Optima Dermatology

Optima Dermatology provides a wide range of dermatology and cosmetic skin care services, catering to individuals with medical skin conditions like eczema and acne, as well as those seeking cosmetic enhancements. The company employs experienced providers who utilize the latest technologies in skin care, offering services that include medical, surgical, and cosmetic dermatology all in one location. What sets Optima Dermatology apart from its competitors is its focus on high-quality, patient-centered care, treating every patient with the same care as a friend or family member. This approach not only improves patient satisfaction but also encourages repeat visits and referrals. The goal of Optima Dermatology is to deliver exceptional patient experiences while addressing diverse skin care needs.

Portsmouth, New HampshireHeadquarters

2018Year Founded

DEBTCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition could dilute Optima's market share in key regions.

Teledermatology's rise may threaten Optima's traditional consultation model.

Rising equipment costs could impact financial margins and facility maintenance.

Differentiation

Optima Dermatology employs industry-leading providers using the latest skin care technologies.

They offer comprehensive services, including medical, surgical, and cosmetic dermatology under one roof.

Their patient-centric approach treats every patient like family, enhancing satisfaction and loyalty.

Upsides

Teledermatology can expand Optima's reach and patient base significantly.

AI integration in diagnostics can enhance service accuracy and efficiency.

Growing demand for non-invasive procedures aligns with Optima's cosmetic service offerings.

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