Medical Billing Specialist | Accounts Receivable at A1M Solutions

Makati, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, OutsourcingIndustries

Requirements

At least 1 year BPO experience handling US Healthcare account
Good working knowledge with Accounts Receivable
Excellent written and verbal English communication skills
Amenable to work ONSITE in Makati
Willing to work night shifts

Responsibilities

Contact patients via phone, email, or mail to discuss outstanding balances, explain charges, and address any concerns or questions related to their bills
Work closely with insurance companies to resolve claims denials, rejections, or discrepancies, ensuring accurate and timely payment
Establish and negotiate payment plans with patients, based on their financial situation and organization policies
Confirm and update patient demographic and insurance information to ensure accurate billing
Maintain detailed records of all communications, payment arrangements, and actions taken in the collections process
Stay informed about healthcare billing regulations, compliance requirements, and privacy laws (e.g., HIPAA) to ensure all practices are in accordance with industry standards
Provide exceptional customer service, demonstrating empathy and professionalism in all interactions with patients and responsible parties
Provide customer support through different communication channels (Phone, email, chat)
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transactions, feedback, etc

Skills

Medical Billing

Accounts Receivable

Claims Processing

HIPAA Compliance

Patient Collections

Insurance Verification

Payment Plan Negotiation

Customer Service

BPO

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

11-50Employees