Mech Pilot / Specialist (Tracy, CA) at Dexterity

Tracy, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Warehouse AutomationIndustries

Requirements

Ability to operate as the primary engineer at customer sites (e.g., Tracy, CA, Seattle)
Hands-on experience with hardware, systems integration, and field operations
Deep understanding of Physical AI systems
Strong troubleshooting, diagnostics, repairs, retrofits, and lifecycle service skills
Clear communication with technical teams (e.g., Development) and operations leaders
Willingness for extended on-site deployment (up to 80% time), including warehouse conditions (temperature variations, industrial noise, prolonged standing/walking)
Availability for assignments spanning weeks or months at customer sites
Capacity for weekly travel if located in Redwood City, CA
Ability to undergo expense-paid onsite training in Redwood City, CA prior to client site work

Responsibilities

Run day-to-day operations of the Mech system at customer sites during pilots
Act as super-user, first line of support, and liaison between customer operations and Dexterity teams
Safely operate Mech and materials handling systems
Manage daily workflow, including package exception handling
Identify and report issues; perform initial T0 troubleshooting
Validate fixes in the field and close out issues with Development teams (Echo/Delta)
Track issue lifecycle on site until closure
Provide daily internal updates and KPI reports
Deliver daily customer-facing reports on operations status
Align pilot schedules with local operations team and support custom needs
Ensure successful field deployment of new products by driving pilot execution and resolving early issues to meet customer KPIs
Maintain high Mech system uptime by diagnosing root causes and executing rapid, durable fixes
Own warranty actions, spare part tracking, retrofit execution, and RMA processing for assigned sites
Act as the face of Dexterity Engineering in the field to resolve chronic issues and maintain long-term system health
Reduce repeat incidents by authoring runbooks, knowledge base articles, and automated diagnostics

Skills

Key technologies and capabilities for this role

roboticshardwaresystems integrationdiagnosticstroubleshootingfield operationsPhysical AIrepairsretrofits

Questions & Answers

Common questions about this position

What is the work location and travel requirement for this role?

The position is based at customer facilities in Seattle or Tracy, CA, with up to 80% of time spent on-site in warehouse conditions. Candidates in Redwood City, CA can travel weekly to these locations, and expense-paid training is onsite in Redwood City prior to client site work.

What are the key responsibilities of a Mech Specialist?

You will operate the product at customer sites, troubleshoot issues, perform diagnostics, repairs, retrofits, and lifecycle service actions, lead on-site investigations, and communicate with development teams.

What is Dexterity's company culture like?

Dexterity has a diverse and multidisciplinary team with a culture built on passion, trust, and dedication, focused on customer obsession and empowering customers with robots.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What makes a strong candidate for the Mech Specialist role?

Strong candidates will have hands-on operational excellence, deep understanding of Physical AI systems, and the ability to communicate clearly with technical teams and operations leaders, excelling in field diagnostics, repairs, and customer site deployments.

Dexterity

AI-powered robotic solutions for logistics

About Dexterity

Dexterity.ai develops AI-powered robotic technology aimed at improving logistics and supply chain management, particularly in trailer loading. Their robots autonomously pick and induct parcels into sorting systems at speeds faster than humans. A key feature of their technology is its ability to understand the environment in real-time without needing external data feeds or software integration, making it adaptable for various operations. Dexterity.ai serves a range of clients, from small businesses to large corporations like FedEx, focusing on enhancing operational efficiency, employee safety, and attracting talent through automation. They generate revenue by selling their robotic solutions and providing consultation services for technology integration, with the goal of transforming the logistics industry into a safer and more efficient environment.

Redwood City, CaliforniaHeadquarters

2017Year Founded

$190.8MTotal Funding

SERIES_BCompany Stage

Robotics & Automation, Industrial & Manufacturing, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible vacation time

Comprehensive healthcare benefits

Retirement plan

Wellbeing & fitness offerings

Insurance programs

Discounts & perks

Risks

Increased competition from companies using Generative AI could challenge Dexterity's market position.

Rapid AI and robotics evolution may render Dexterity's offerings obsolete without continuous innovation.

New labeling requirements could increase operational costs and complexity for Dexterity.

Differentiation

Dexterity's robots operate without needing data feeds or warehouse software integration.

Their technology offers real-time environmental understanding, enhancing adaptability in logistics settings.

Dexterity's AI-powered robots surpass human capabilities in trailer loading and parcel sorting.

Upsides

Dexterity's collaboration with FedEx showcases successful large-scale logistics automation.

Expansion into EMEA could increase market penetration and business opportunities.

Growing demand for automated labeling solutions boosts Dexterity's market potential.

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