Production Professional 2, Quality Control (Remote)

Employment Type: Full-time

Position Overview

Humana's Marketing, Regulatory, and Operational Communications organization is seeking a Production Professional 2 to join the Quality Control team. This remote role, available anywhere in the US, will significantly contribute to the branding, content, and quality review of all marketing communications. These communications inform members on topics such as Stars, Go365/Wellness, Neighborhood Centers, and Pharmacy information. The primary responsibility of this associate is to review communications for branding, spelling, grammar, content, and formatting to ensure high standards of quality and accuracy.

Key Role Functions

• Understand the complete Medicare marketing guidelines and requirements.
• Collaborate with Scrum Masters and Delivery Product Owners to ensure processes and procedures serve the best interest of all teams.
• Provide proofreading with strong attention to detail and consistency.
• Recommend and evaluate processes, procedures, and quality to gain efficiencies.
• Take a solutions-focused approach to resolve problems and minimize delays.
• Use your skills to make an impact.

Required Qualifications

• 2 years of experience working in corporate communications or proofreading.
• Experience working in Aprimo, Adobe Suite, and Salesforce Marketing Cloud.
• Knowledge of Medicare marketing guidelines and requirements.
• Proven ability working both collaboratively and independently on projects with tight deadlines.
• Highly detail-oriented and organized.
• Excellent communication skills (written and verbal).

Preferred Qualifications

• Bachelor’s Degree in Marketing, Business, Communication, or equivalent experience.
• Understanding of direct marketing and Medicare marketing guidelines.
• Healthcare or insurance experience.

Additional Information

Internet Service Requirements: For employees working from home or a hybrid home/office arrangement, self-provided internet service must meet the following criteria:

• A minimum download speed of 25 Mbps and an upload speed of 10 Mbps is recommended.
• Wireless, wired cable, or DSL connection is suggested.
• Satellite, cellular, and microwave connections may be used only if approved by leadership.

Internet Expense Reimbursement: Employees who live and work from home in California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Telephone Equipment: Humana will provide appropriate telephone equipment to meet the business requirements for this position/job for Home or Hybrid Home/Office employees.

Work Environment:

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Humana Benefits: Humana offers a variety of benefits to promote the best health and well-being of its employees and their families, including:

• Health benefits effective day 1.
• Paid time off, holidays, volunteer time, and jury duty pay.
• Recognition pay.
• 401(k) retirement savings plan with employer match.
• Tuition assistance.
• Scholarships for eligible dependents.
• Parental and caregiver leave.
• Employee charity matching program.
• Network Resource Groups (NRGs).
• Career development opportunities.

Hiring Process: As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling, and Video technologies allow you to interact with us at a time and location convenient for you. If selected to move forward from application prescreening, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging, and/or Video interview. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to the next round of interviews.

If you have additional questions regarding this role posting, please contact us.