Marketing Operations Manager at PlayStation Global

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Entertainment, TechnologyIndustries

Requirements

Bachelor’s degree in Marketing, Business, or a related field; MBA preferred
7+ years of experience in marketing operations, strategic planning, or a related role, ideally in a global organization
Exceptional communication and stakeholder management skills
Proficiency in tools such as Excel, PowerPoint, and enterprise reporting platforms (e.g., Tableau, Power BI)

Responsibilities

Refine and manage the end-to-end global marketing operations process, ensuring seamless integration with planning cycles (MRP, Annual Strategic Plan, Operating Plan, Quarterly Forecasts)
Develop and document standard operating procedures to optimize global marketing workflows
Collaborate with stakeholders to identify areas of ambiguity in decision-making and provide solutions through RAPID-based role alignment and documentation
Develop templates and tools to collect, organize, and visually present product launch and campaign workflows and timelines, ensuring efficient tracking and communication of key milestones to stakeholders
Partner with the global marketing budget process, collaborating with Corporate Planning and Commercial Finance teams to communicate timelines as part of a holistic planning timeline, deliverables, and connection to strategic priorities
Provide input and recommend metrics to benchmark marketing allocations at the territory level
Commission analysis of global marketing performance metrics and key drivers to inform decision-making and prioritization
Support leadership by commissioning data-driven insights for quarterly forecasts and business reviews (e.g., PFBG MBR, Monthly Business Updates)
Act as a key liaison between GMSBO and cross-functional teams, ensuring alignment on global marketing investments and strategies
Facilitate clear communication of strategic planning outputs and portfolio priorities to leadership and working teams

Skills

Key technologies and capabilities for this role

Marketing OperationsStrategic PlanningProcess ManagementCross-Functional CollaborationGlobal OperationsMRPAnnual Strategic PlanOperating PlanQuarterly ForecastsResource Alignment

Questions & Answers

Common questions about this position

What is the work location for this Marketing Operations Manager role?

The role is based in London, UK, and listed as (Collab), indicating a collaborative work arrangement likely involving office presence.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills and experience are required for this role?

The role requires experience driving operational excellence in global marketing, partnering across organizations in a complex matrix structure, process optimization, stakeholder collaboration using RAPID-based role alignment, and data-driven analysis for metrics and forecasts.

What is the company culture like at PlayStation?

PlayStation strives to create an inclusive environment that empowers employees, embraces diversity, and welcomes those with passion for innovation, technology, and play to join the global team.

What makes a strong candidate for this Marketing Operations Manager position?

A strong candidate is a highly driven professional with demonstrated experience partnering across organizations and thriving in a complex global matrix structure, with skills in operational excellence, process management, and cross-functional collaboration.

PlayStation Global

Designs and markets gaming consoles and accessories

About PlayStation Global

Working at PlayStation offers the opportunity to be part of a leading company in the gaming industry, renowned for its cutting-edge technology like haptic feedback and 4K HDR visuals. Employees are immersed in a culture of innovation and excellence that pushes the boundaries of gaming and entertainment. Contributing to a globally recognized brand that consistently delivers high-quality, immersive gaming experiences, ensures a dynamic and fulfilling work environment.

Foster City, CaliforniaHeadquarters

1994Year Founded

M_AND_ACompany Stage

Consumer Software, Entertainment, GamingIndustries

1,001-5,000Employees

Benefits

Health and wellness: Medical (PPO, HDHP, and HMO), dental, vision, disability, employee assistance program, flexible spending accounts, health savings account, student loan repayment assistance, education reimbursement program, wellness reimbursement, identity theft protection, basic and voluntary life and AD&D insurance, business travel accident insurance, 4.5% 401(k) match, commuter program, additional voluntary programs (group legal, pet insurance, auto and home insruance), onsite flu shots and biometric screenings

Family and time off: 12 paid holidays, generous PTO, paid parental leave, adoption assistance program, 529 college savings plan match, back-up child care, parental and elder care coaching

Perks: Sony product discounts, passport perks program, monthly $10 Playstation Network voucher, employee referral bonus, game launch events

Risks

Increased competition from cloud gaming services may impact PlayStation's market share.

Semiconductor shortages could affect PlayStation 5 sales and customer satisfaction.

Cybersecurity threats pose risks to PlayStation Network's stability and user trust.

Differentiation

PlayStation Network offers a comprehensive suite of gaming and media services.

The platform supports a wide range of PlayStation consoles and devices.

PlayStation's integration with PSVR enhances its virtual reality gaming experience.

Upsides

PlayStation's acquisition of Haven Studios could boost exclusive game offerings.

The rise of cross-platform play can increase user engagement on PlayStation Network.

Growing VR market aligns with PlayStation's investment in PSVR technology.

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