Manager, Brand Studio
Webflow$131,000 - $177,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- Responsible for managing talent and resources across 1-3 branches with a team of Ambassadors to support a large and diverse customer base
- Able to travel within district and region to support a cluster of locations
- Highly skilled at multi-tasking, time management, and empowering Ambassadors to think independently when not on-site
- Mentor who leads by example to develop Ambassadors professionally, personally, and as a high-performing team
- Obsessed with the Branch experience, maintaining the physical space, and coaching Ambassadors to create a welcoming environment
- Forward thinker who drives continuous improvement and discovery, never settling for the status quo
- Ensures accountability and drives connections tied to behaviors with purpose and potential
- Grows associates' skills and performance through active, continuous coaching and recognition
- Acts as a role model for Capital One’s Values (Excellence and Do the Right Thing) while supporting branch-based change management
- Product expert who services clients via escalations or complex sales, and participates in performance calls with Small business and commercial partners
- Proven leader with a franchise ownership attitude, experienced in managing teams to achieve and exceed customer-based goals and metrics
- Friendly, engaging people person who connects with visitors and regulars, helps with technology challenges, and showcases services/products
- Part of the community with deep understanding of the local market to work with businesses, nonprofits, and charities
Responsibilities
- Lead an Ambassador team and facilitate legendary experiences for customers
- Build alliances with local organizations and collaborate with vendors to generate new business
- Serve as the face of Capital One in the community
- Act as a trusted mentor and guide for Ambassadors' individual development and team performance
- Handle client escalations or complex sales referred by Ambassadors
- Participate in performance calls with Small business and commercial partners as appropriate
- Plan events with local businesses, nonprofits, and charities both in and outside of branches
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work arrangement or location policy for this Market Manager role?
The role requires travel within the district and region to support a cluster of 1-3 branches.
What skills are required for the Market Manager position?
Key skills include talent and resource management across multiple branches, multi-tasking and time management, mentoring and professional development of Ambassadors, and driving continuous improvement.
What is the company culture like at Capital One?
Capital One thrives in an environment where collaboration, openness, innovation powered by perspective, teamwork, respect, humility, and obsessing about doing the right thing are valued.
What does the team structure look like for this role?
The Market Manager leads an Ambassador team across an average of 1-3 branches, managing talent and resources to support a large and diverse set of customers.
What makes a strong candidate for the Market Manager role?
Strong candidates are outgoing, passionate about connecting with people and the community, skilled mentors who lead by example, forward thinkers who drive improvement, and obsessed with creating legendary customer experiences.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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